How to Remove a Stuck / Jammed Tape From C2 Autoloader or Attached Drive:ATR:1336493.1:2

Asset ID:	1-71-1336493.1
Update Date:	2016-01-20
Keywords:

Solution Type Technical Instruction Sure

Solution 1336493.1 : How to Remove a Stuck / Jammed Tape From C2 Autoloader or Attached Drive:ATR:1336493.1:2

Applies to:

HP LTO3 Tape Drive - Version: Not Applicable and later   [Release: N/A and later ]
Sun Storage C2 Tape Autoloader - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage SDLT 600 Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
LTO Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Goal

How to Remove a Stuck / Jammed Tape From C2 Autoloader or Attached Drive:ATR:1336493.1:2 (Doc ID 1336493.1)

Solution

DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:
Knowledge of C2 Auto-loader and tape drives.
DELIVERY REQUIREMENT:
Schedule work with customer according to Service Agreement.

TIME ESTIMATE: 90 minutes

TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?
Refer to the following solution prior to do a manual removal of the tape cartridge.
C2 - How to Remove a Logically Stuck Tape From C2 Library (Doc ID 1372717.1)

Library needs to be offline to the server and software application. The library will need to be powered off.
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

The following steps should be followed to determine if other factors are involved in causing the lodged tape.
- Verify that the autoloader or bus is properly terminated. Does the termination match the bus?
- Is the power source for the autoloader good? Try other sources if possible.
- If other devices are on the bus, are they powered on? Were any of these devices powered off while on an
active bus?
- SCSI devices/bus reset and eject commands attempted?
- Device itself was powered off and on?

Refer to the C2 Autoloader Lodged Tape Removal (SDLT600 and LTO-3) Guide for complete instructions to resolve this issue.
http://download-adc.oracle.com/archive/cd_ns/E21147_01/CRCM2418/CRCM2418.pdf

-Manual Magazine Ejection
-Removing the Top Cover
-Lodged Cartridge between Picker and Magazine
-Removing Lodged Tape from Picker (chassis cover removed)
-Removing a Cartridge from an SDLT600 Drive
-Removing a Cartridge from an HP LTO-3 Drive

OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Auto-loader must be powered back on and brought online to both the server and software application
PARTS NOTE:
REFERENCE INFORMATION:
C2 Autoloader Lodged Tape Removal (SDLT600 and LTO-3) Guide
http://download-adc.oracle.com/archive/cd_ns/E21147_01/CRCM2418/CRCM2418.pdf

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