SunFire V480/V490 How to Remove and Replace a Faulty CPU/Memory Board:ATR:996:3

Asset ID:	1-71-1333819.1
Update Date:	2017-07-21
Keywords:

Solution Type Technical Instruction Sure

Solution 1333819.1 : SunFire V480/V490 How to Remove and Replace a Faulty CPU/Memory Board:ATR:996:3

Applies to:

Sun Fire V490 Server - Version Not Applicable and later
Sun Fire V480 Server - Version Not Applicable and later
Information in this document applies to any platform.

Goal

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To report errors or request improvements on this procedure,
please go to https://support.us.oracle.com and put a comment on Doc ID: 1333819.1
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How to remove and replace V480 - V490 CPU Memory Board

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Field training in Sun Fire V480/V490 Server

- TIME ESTIMATE: 30 min
- TASK COMPLEXITY: 3

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:
Faulty CPU/Memory Board

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
A data backup is not a prerequisite but is a wise precaution.
The customer should conduct an orderly software system shutdown.
System powered off is required.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Note:
Use max post only when searching for IO Controller issues, Fatal Resets, and Unrecoverable Errors(UEs) that Solaris is unable to properly diagnose. If diag-level is set to max at OBP, confirm with customer that if can be moved to the factory default of min.

See: Guidance for POST Diagnostic Level Setting on Sun Fire[TM] 280R, V480, V490, V880, V890 and V880z servers. (Doc ID 1582330.1) for details.

Note:
If the Slot B CPU/Mem Board is being replaced, Please remove the Slot A CPU/Mem Board also.
This is to address the issue "Due to Marginal seating of Sun Fire V490 and V480 CPU/Memory boards is causing hard to diagnose non-fatal, fatal, and CPU/Memory board power-on faults. (Doc ID 1000557.1)"
During installation, Please make sure the Slot B Board is installed prior to installing the Slot A Board. Please refer to the Doc 1000557.1 for more details.

Slide System Out of Cabinet
Remove CPU Access Panel

Removal:

1. Identify CPU/Memory board to be removed.(If slot B, please refer notes above)
2. Loosen 2 captive screws securing CPU/Memory board to chassis.
3. Rotate CPU/Memory board ejector levers outward so that CPU/Memory
board connectors disengage from centerplane.
4. Pull CPU/Memory board from chassis and place it on antistatic mat.

Installation:

1. Locate CPU/Memory board slot into which you want to install CPU/Memory board.
2. If a CPU/Memory board connector dust cover or connector protector is installed on centerplane and CPU/Memory board connectors, remove it.
3. Make sure that ejector levers on CPU/Memory board are rotated out 90 degrees.
4. Slide CPU/Memory board into guides in chassis. Slide board into system until connectors on board begin to engage sockets on centerplane and ejector levers begin to engage bracket.
5. Push in 2 ejector levers until they are completely pressed into their slots.
6. Hand-tighten 2 captive screws on CPU/Memory board.
7. Using a Phillips No. 2 screwdriver, tighten right-side captive screw (close to front of system).
8. Using a Phillips No. 2 screwdriver, tighten left-side captive screw (close to back of system).

Complete these tasks:
Install CPU Access Panel
Slide the System Into Cabinet

Note: Components may have been manually disabled with asr. See Document 1004897.1 for a more complete discussion on asr.

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Power On the System & Initiate a Boot

PARTS NOTE:

REFERENCE INFORMATION:

http://download.oracle.com/docs/cd/E19095-01/sfv480.srvr/index.html
http://download.oracle.com/docs/cd/E19095-01/sfv490.srvr/index.html

<Document 1000557.1> Marginal seating of Sun Fire V480/V490 CPU/Memory boards is causing hard to diagnose non-fatal, fatal, and CPU/Memory board power-on faults.

References

<NOTE:1004897.1> - Using ASR commands to manually enable/disable CPUs on a Sun Fire[TM] V480/V880 V490/v890

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