How to Remove and Replace an X6240 Motherboard:ATR:2271:3

Asset ID:	1-71-1333562.1
Update Date:	2016-01-20
Keywords:

Solution Type Technical Instruction Sure

Solution 1333562.1 : How to Remove and Replace an X6240 Motherboard:ATR:2271:3

Applies to:

Sun Blade X6240 Server Module - Version Not Applicable and later
Sun Blade 6000 System - Version Not Applicable and later
Sun Blade 6048 System - Version Not Applicable and later
Information in this document applies to any platform.

Goal

How to Remove and Replace an X6240 Motherboard

Fix

CAP PROBLEM OVERVIEW: Servicing Motherboard

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

This component is a FRU and must be installed only by qualified service technicians.

TASK COMPLEXITY: 3

TIME ESTIMATE: 60 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

It should conduct an orderly software system shutdown.

Caution – Do not operate the system with empty slots. Always insert a filler panel into an empty slot to reduce the possibility of system shut down.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

· Remove the server module from the chassis

· Remove the main cover

· Remove the following components from the motherboard and place them on an antistatic surface.
- Remove DIMMs

- Remove CPU and heatsink
Hold down on the top of the heatsink to prevent it from tipping unevenly while you alternately loosen the four spring-loaded mounting screws that secure the heatsink to the motherboard. Turn the screws 180 degrees at a time, and then remove the screws when they are detached.

- Hard drives. You must return each HDD to the bay from which it was removed. Use an adhesive note or another method to temporarily label the HDDs after you remove them.
- SP board

· Installation is the reverse of this procedure.

Return the server back to operational status

* Apply Servicetool FRU Update Procedure

NOTE: Always use the original serial number when replacing any blade. Do not program the serial number from the handle of the replacement.

SB replacement can lead to to a serial number of '00000000' which will break ASR if the SBs are not reprogrammed after replacement. In order to reprogram the serial number you will first need access into 'Service Mode' and this requires a long password which is obtained from our TSC backline. This 'Escalation' password is needed to reprogram the serial number of the system board.

An Escalation password (similar to service password) is valid for 48 hours, and is provided by our TSC backline. The following information is needed in order for the TSC backline to generate your temporary password granting access to Service Mode in order to reprogram the serial number.
You will initially need to provide the following information:
..ILOM Version? (see "version" output)
..Serial Number? (-> show /SYS [ or /CH ] product_serial_number )
..When you will be onsite? (How soon do you need this escalation password?)

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

PARTS NOTE:

REFERENCE INFORMATION:

Sun Blade X6240 Server Module Service Manual

http://download.oracle.com/docs/cd/E19045-01/blade.x6240/820-3971-11/index.html

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