Sun Fire X4275 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: x64-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: CAP

Applies to:

Goal

How to Replace a Sun Fire X4275 Motherboard.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Sun Fire X4275 Training

TIME ESTIMATE: 90 minutes

TASK COMPLEXITY: 3

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: A Sun Fire X4275 Motherboard needs replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

A data backup is not a pre-requisite but is a wise precaution.
The customer should conduct an orderly software system shutdown.

Then power down the system and disconnect the Power Cord.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Follow standard ESD procedures

1. Power off the server and unplug (REMOVE) the power cords from power supplies

2. Remove the top cover

3. Remove the plastic air baffle

4. Disconnect the storage drive data cables from the SAS PCIe card or the motherboard SATA connectors

5. Remove the memory dimms from the motherboard

6. Remove the PCIe risers and PCIe cards from the motherboard

7. Remove the CPU modules from the motherboard

8. Remove the compact flash card

9. Disconnect the power distribution board ribbon cable

10. Remove the four screws that hold the motherboard to the bus bar

11. Loosen the green captive screw on the front of the motherboard that secure it to the chassis

12. Carefully slide the motherboard to the back of the chassis and lift out using the finger loop which is below the four screws that hold the motherboard to the bus bar.

13. Carefully install the replacement motherboard into the chassis and push to the front of the chassis

14. Insert the four screws that secure the motherboard to the bus bar

15. Tighten the green captive on the front of the motherboard to secure it to the chassis

16. Re-install the memory dimms

17. Re-install the CPU modules

18. Re-install the compact flash card

19. Re-install the PCIe risers and PCIe cards

20. Re-connect the power distribution board ribbon cable to the motherboard

21. Connect the storage drive data cables to the the storage drive cage

22. Re-install the air baffle

23. Replace the top/main cover

24. Re-connect the power cords

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Boot up system and verify full functionality

PARTS NOTE: Ensure the socket covers are installed on the old motherboard before packaging.
Document any socket damage observed on the return tag.

REFERENCE INFORMATION:

Sun Fire X4170, X4270, and X4275 Servers Service Manual
http://download.oracle.com/docs/cd/E19871-01/820-5830-13/index.html



SB replacement can lead to to a serial number of '00000000' which will break ASR if the SBs are not reprogrammed after replacement. In order to reprogram the serial number you will first need access into 'Service Mode' and this requires a long password which is obtained from our TSC backline. This 'Escalation' password is needed to reprogram the serial number of the system board.
An Escalation password (similar to service password) is valid for 48 hours, and is provided by our TSC backline. The following information is needed in order for the TSC backline to generate your temporary password granting access to Service Mode in order to reprogram the serial number.
You will initially need to provide the following information:
..ILOM Version? (see "version" output)
..Serial Number? (-> show /SYS [ or /CH ] product_serial_number )
..When you will be onsite? (How soon do you need this escalation password?)
Please refer to document 'x86_serial_number_10_min_1.1.2.pdf' for additional scope on reprogramming the serial number of the system board.

This solution has no attachment