Sun Storage 7000 Unified Storage System: How to check if PCIe card should be replaced again because of fault status after the replacement.

Asset ID:	1-71-1324906.1
Update Date:	2013-07-17
Keywords:

Solution Type Technical Instruction Sure

Solution 1324906.1 : Sun Storage 7000 Unified Storage System: How to check if PCIe card should be replaced again because of fault status after the replacement.

Applies to:

Sun Storage 7410 Unified Storage System - Version Not Applicable and later
Information in this document applies to any platform.

Goal

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Customer can determine if PCIe card should replaced when the card is still reported as faulty after a hardware replacement - by comparing the log and command outputs.

Solution

fmadm command output shows the following errors, it should be replaced of course.

Mar 30 22:16:06.1093 c1e0940d-bf0d-e98c-c9a1-d887d5184e2f PCIEX-8000-0A
100% fault.io.pciex.device-interr

Problem in: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0/pciexfn=0
Affects: dev:////pci@1,0/pci10de,378@b/pci104c,8231@0
FRU: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0
Location: PCIExp SLOT5

Apr 01 00:26:43.7253 c1e0940d-bf0d-e98c-c9a1-d887d5184e2f FMD-8000-6U Resolved
100% fault.io.pciex.device-interr Repair Attempted

Problem in: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0/pciexfn=0
Affects: dev:////pci@1,0/pci10de,378@b/pci104c,8231@0
FRU: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0
Location: PCIExp SLOT5

After replacing a faulted card with new one - but it is still shown as faulty - it is suggested to check the logs and command outputs from the supportbundle.

At first it is better to compare the previous fmadm log (before the replacement) and the current log (after the replacement). If there any changes between the previous one and the current one, it indicates the replacement made effects and we still needs to concentrate PCIe card. But if no change after the replacement, the root cause may be other stuff (as like slot in itself).

In this case the card in problem was replaced with new one on Apr 1. Comparing two logs:

Apr 01 15:04:57.4136 ad841830-7d3a-ec4d-e2bb-82732521608b PCIEX-8000-DJ
40% fault.io.pciex.device-noresp

Problem in: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0/pciexfn=0
Affects: dev:////pci@1,0/pci10de,378@b/pci104c,8231@0
FRU: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0
Location: PCIExp SLOT5

40% fault.io.pciex.device-interr

Problem in: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0/pciexfn=0
Affects: dev:////pci@1,0/pci10de,378@b/pci104c,8231@0
FRU: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0
Location: PCIExp SLOT5

20% fault.io.pciex.bus-noresp

Problem in: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0/pciexfn=0
Affects: dev:////pci@1,0/pci10de,378@b/pci104c,8231@0
FRU: hc://:product-id=Sun-Fire-X4440:server-id=uramaki:chassis-id=0943QAF007/motherboard=0/hostbridge=4/pciexrc=4/pciexbus=129/pciexdev=0
Location: PCIExp SLOT5

It seems errors were changed. Before the replacement, the error is fault.io.pciex.device-interr while there are two kinds of errors, fault.io.pciex.device-noresp and fault.io.pciex.device-interr. But this slot is still faulted as follows.

slot-003 PCIe 5 faulted Sun Microsystems, Inc. Fishworks CLUSTRON 100

Paying attention to this change, this is not slot problem. If this slot is really faulty, no change should be made by the card replacement. It is recommended that the PCI card is NOT replaced again - just reseat the current card then check if this slot is OK.

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