Sun Blade 6000 System
 
Sun Blade X6270 Server Module
 
Sun Blade 6048 System
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: x64-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

How to remove and replace a Motherboard Assembly in a Sun Blade X6270 Server Module

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Field Engineer skills

TASK COMPLEXITY: 1

TIME ESTIMATE: 60 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Orderly shutdown of applications on server
Full backup is recommended
Shutdown of OS and power down of server

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. To remove the motherboard enclosure from service, perform the following:
a. Power off the server and remove the server from the chassis.
Caution - Do not operate the system with empty slots. Always insert a filler panel into an empty slot. If you continue to operate your system with an empty server module slot, the operating performance for your system could decline.
b. Remove the cover from the server.
c. Remove all replaceable components from the motherboard and place them on an antistatic surface.
Caution - You must return each HDD to the bay from which it was removed. Use an adhesive note or another method to temporarily label the HDDs after you remove them
2. To return the motherboard enclosure to service, follow these steps:
a. Reinstall the replaceable components on the motherboard.
Caution - If the HDDs contain RAID volumes, you should return each HDD to the bay from which it was removed. The RAID volumes will remain on the drives as long as the REM was not physically changed in this procedure.
b. Install the server cover.
c. Install the server module into a powered-on chassis.
d. Power on the server.

SB replacement can lead to to a serial number of '00000000' which will break ASR if the SBs are not reprogrammed after replacement. In order to reprogram the serial number you will first need access into 'Service Mode' and this requires a long password which is obtained from our TSC backline. This 'Escalation' password is needed to reprogram the serial number of the system board.

An Escalation password (similar to service password) is valid for 48 hours, and is provided by our TSC backline. The following information is needed in order for the TSC backline to generate your temporary password granting access to Service Mode in order to reprogram the serial number.
You will initially need to provide the following information:
..ILOM Version? (see "version" output)
..Serial Number? (-> show /SYS [ or /CH ] product_serial_number )
..When you will be onsite? (How soon do you need this escalation password?)
Please refer to attachment x86_serial_number_10_min_1.1.2 for additional scope on reprogramming the serial number of the system board.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Work required to bring the system back online

PARTS NOTE:

REFERENCE INFORMATION:

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