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In this Document

Goal

Solution

References

Applies to:

Goal

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
No special skills required, Customer Replaceable Unit (CRU) procedure

TIME ESTIMATE: 60 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: A Sun Fire X4270 M2 PCIe Riser Card needs replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Customer should perform an orderly and graceful shutdown of applications and OS
A data backup is not a pre-requisite but is a wise precaution

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Caution - Ensure that all power is removed from the server before removing or installing risers. You must disconnect the power cables before performing this procedure.
1. Prepare the server for service:
   a. Power off the server and disconnect the power cord (or cords) from the power supply (or supplies).
   b. Remove the server from the rack.
   c. Attach an antistatic wrist strap.
   d. Remove the top cover.

Removing PCI Riser
2. If you are servicing a PCIe card, locate its position in the system.
3. Disconnect any data cables connected to the cards on the PCIe riser being removed. Label the cables to ensure proper connection later.
4. Remove the back panel PCI crossbar:
   a. Loosen the two captive Phillips screws on the end of the PCI crossbar.
   b. Lift the PCI crossbar up and back to remove it from the chassis.
5. Remove the PCIe riser from the system:
   a. Loosen the captive screw holding the riser to the motherboard.
   b. Lift up the riser and any PCIe cards that are attached to it as a unit. (The server can have up to three PCIe risers. Each riser can support two PCIe cards.)

Installing PCI Riser
6. Lower the PCIe riser and any cards attached to it into the system: Slide the back of the riser into the motherboard back panel stiffener.
7. Tighten the screw that secures the riser to the motherboard.
8. Install the back panel PCI crossbar: Slide the crossbar down over the PCIe risers. Secure the PCI crossbar to the chassis with two captive Phillips screws.
9. Return the server to operation:
   a. Install the top cover.
   b. Return the server to the normal rack position.
   c. Connect any data cables you removed to service the PCIe cards.
   d. Reconnect the power cord(s) to the power supply (or supplies) and power on the server. Verify that the AC Present LED is lit.
10. Use ILOM to clear the server PCIe riser fault.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Boot up system and verify full functionality

PARTS NOTE:
PCIe cards are installed on vertical risers. You must remove the relevant riser to remove and replace a PCIe card. You must remove all three PCIe risers when replacing the motherboard.

REFERENCE INFORMATION:
Oracle Integrated Lights Out Manager (ILOM) 3.0 Supplement for Sun Fire X4170 M2 and X4270 M2 Servers (821-0489). http://download.oracle.com/docs/cd/E19762-01/

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