How to Remove and Replace a SE6X20 and T3 RAID Controller:ATR:1722:3

Asset ID:	1-71-1314252.1
Update Date:	2017-03-22
Keywords:

Solution Type Technical Instruction Sure

Solution 1314252.1 : How to Remove and Replace a SE6X20 and T3 RAID Controller:ATR:1722:3

Applies to:

Sun Storage 6320 System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage T3 Array for the Enterprise (T3ES) - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6120 Array - Version Not Applicable and later
Sun Storage 6020 Array - Version Not Applicable and later
Sun Storage T3+ Array - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

SE6X20 and T3 RAID Controller replacement

Solution

DISPATCH INSTRUCTIONS

This Action Plan requires the use of a coin cell battery which the FE will usually supply. In some instances, the FE may contact dispatch to request that the battery be ordered.

FE INSTRUCTIONS

This action plan requires the use of a coin cell battery. The coin cell battery should be retrieved from your personal stock of coin cell batteries. If you cannot readily obtain the correct quantity of these batteries, please contact dispatch to arrange for order.

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
T3 / 6x20 product training

TASK COMPLEXITY: 3

TIME ESTIMATE: 60 minutes

*FIELD ENGINEER INSTRUCTIONS*

PROBLEM OVERVIEW:
Failed or defective controller

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Explorer data provided
Ensure customer has backups
Stop IO to array if system is not in multi-pathed configuration

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Serial port CLI access to controller to validate type of controller failure or issues listed in event log and fru listing
Verify array health via management software (StorADE, Component Manager) output

1. Follow standard ESD procedures
2. Check and verify LED status on controller (Refer to reference section documentation for LED status depending on array type)
3. Remove cables (network, fibre)
4. Unlock controller latch handles
5. Pull the latch handles to remove the defective controller from the array
6. Insert the replacement controller into the chassis and push in the latch handles
7. Re-attach cables
8. Allow adequate time for the controller to complete it's boot and check LED status (Refer to reference section documentation for LED status depending on array type). Wait no more than 10 minutes for boot cycle.
9. Check status via CLI access using 'fru stat' or management software (StorADE, Component Manager). 'fru stat' output should show controller in 'ready enabled' state and status. Have customer clear alarm in StorADE.
10. If single tray unit, determine if firmware upgrade/downgrade is required. If required, download appropriate patch and follow patch instructions. Firmware will cross load from surviving controller if a Partner Pair or 2xN configuration.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Validate access to storage, check host logs
Run explorer/extractor from host

PARTS NOTE:

REFERENCE INFORMATION:
T3 and T3+ Array Installation, Operation and Service Manual: http://download.oracle.com/docs/cd/E19699-01/

6020 and 6120 Array Systems Manual: http://download.oracle.com/docs/cd/E19908-01/

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