Sun Storage Flexline 380 Array
 
Sun Storage 6540 Array
 

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In this Document

Goal

Solution

Applies to:

Goal

How to Remove and replace Midrange Disk 6540 Battery CAM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Has gone through basic 2500/6000 Array Hardware Introduction
Common Array Manager

TIME ESTIMATE: 20 mins

TASK COMPLEXITY: 0

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
One or both Write Cache Batteries have been determined as failed or nearing expiration, by the system.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Using CAM, preferably the customer's instance, confirm the existence of a Battery Nearing Expiration, Expiration, or Battery Failed fault.
2. Follow the Battery Removal and Replacement instructions in the CAM Service Advisor(SA) for the array.

NOTE: There are instructions in the SA that state not to remove the battery if the Blue LED on the battery is NOT LIT. If you have a battery nearing expiration fault, this
instruction can be ignored. This will not cause any damage to the system, as the batteries are hot plug.
3. Verify that the battery is charging, then repeat for the other battery.

OBTAIN CUSTOMER ACCEPTANCE
  

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:
1. Verify that the battery age has been reset for each battery replaced.
2. Verify that the alarms for battery have been removed from the alarms list
3. Notify the customer that the battery charge for each battery can take up to 14 hours before write cache is restored.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.


REFERENCE INFORMATION: The Service Advisor in CAM

NOTE: If the service advisor is not available, you may download or review a soft copy internally at:

http://pts-storage.us.oracle.com/products/CAM/SA.html

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