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In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: CAP

Applies to:

Goal

How to Remove and replace Midrange Disk 6x80 PCU CAM

Solution

DISPATCH INSTRUCTIONS

  WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Has gone through basic 2500/6000 Array Hardware Introduction Common Array Manager

TIME ESTIMATE: 10 minutes
TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW: A FLX380/6540/6580/6780 Controller Tray PCU has been identified as faulty.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Array should be powered up and online, and the management host available for reference and access to the CAM Service Advisor.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.


1. Log into CAM and open the service advisor.
2. Under the CRU Removal/Replacement Procedures-> Power Supply Removal/Replacement, select the PCU.
3. Follow the PCU Replacement Instructions therein.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

1. Verify That no critical faults exist on the system

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.


REFERENCE INFORMATION: The Service Advisor in CAM

NOTE: If the service advisor is not available, you may download or review a soft copy internally at:

http://pts-storage.us.oracle.com/products/CAM/SA.html

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