SANtricity - How to Remove and Replace Midrange Disk 6540, 6580, 6780 and Flex380 Interconnect:ATR:2393:2

Asset ID:	1-71-1313151.1
Update Date:	2017-03-22
Keywords:

Solution Type Technical Instruction Sure

Solution 1313151.1 : SANtricity - How to Remove and Replace Midrange Disk 6540, 6580, 6780 and Flex380 Interconnect:ATR:2393:2

Applies to:

Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage 6580 Array - Version Not Applicable and later
Sun Storage Flexline 380 Array - Version Not Applicable and later
Sun Storage 6540 Array - Version Not Applicable and later
Information in this document applies to any platform.

Goal

How to Remove and replace Midrange Disk 6x80 Interconnect SANtricity

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:

Has gone through basic 2500/6000 Array Hardware Introduction
SANtricity

TIME ESTIMATE: 20 minutes
TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:FLX380/6540/6580/6780 Controller Tray Interconnect-Battery Assembly has been identified as faulty.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Important: Verify that controller "A" has a "State" of "Enabled" and a "Status" of "OK" before removing the interconnect-battery assembly. If controller "A" is not "Enabled" and "OK" resolve the problem before starting the interconnect-battery assembly replacement.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Before beginning the repair procedure below, deactivate ASR temporarily so that additional Service Requests are not created.
After completing the repair procedure, reactivate ASR. Refer to <Document 1508403.1> ASR Deactivation / Reactivation via My Oracle Support.

1. Put controller B offline so that the host failover software can detect the offline controller and re-route all I/O to controller A.
2. Turn on the Service Action Required LED using the storage management software.
3. Verify that controller A has a state of "Enable" and a status of "OK" before going to step 4. Correct any issues with controller A before continuing with the Interconnect/Battery replacement procedure.
4. Remove the Battery/Interconnect canister.
5. Insert the new Battery/Interconnect canister.
6. Put controller B on-line and re-balance the volumes among the controllers.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Verify That no critical faults exist on the system
2. If applies, reactivate ASR.

PARTS NOTE:

REFERENCE INFORMATION: The Service Advisor in CAM

NOTE: If the service advisor is not available, you may download or review a soft copy internally at:

http://pts-storage.us.oracle.com/products/CAM/SA.html

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