Sun Storage 3310 Array
 
Sun Storage 3320 SCSI Array
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP

Applies to:

Goal

How to Remove and Replace a SE3310/3320 Power Supply

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
SE3000 series training. Use normal ESD procedures

TASK COMPLEXITY: 3

TIME ESTIMATE: 45 minutes

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
Failed power supply

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Given the array comes with a power redundancy feature, no special care is needed prior to this operation.Confirm alternate power supply is working OK

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Check if the input power cord is connected and firmly seated and that the power switch is in the "ON" position.

Confirm faulted power supply (PS) by checking LED (no LED or an amber light) , position (Left or right) and array events messages

PSU 0 (left) PSU1 (right)

healthy power supply has green solid LED from the rear view

sccli> sh fru

Sample output:

Name: AC_POWER_SUPPLY
Description: Minnow AC PWR SUPPLY/FAN Mod
Part Number: 370-5398
Serial Number: 000053
Revision: 01
Initial Hardware Dash Level: 01
FRU Shortname: MN2-PUM-AC-02
Manufacturing Date: Fri Sep 13 20:44:56 2002
Manufacturing Location: Milpitas California, USA
Manufacturer JEDEC ID: 0x0301
FRU Location: RIGHT AC PSU SLOT #1 (RIGHT)
Chassis Serial Number: 100209
FRU Status: Fault <-------

2. Verify type of power source (AC or DC) available and type of power supply (AC or DC) received.

3. Gently remove the power cord of the PSU to be replaced

4. Unscrew the bracket screw that secures the PS in its slot

5. Slowly but firmly remove the power supply taking extra care of any cable that could be accidentally pulled loose

6. WAIT at least ONE minute (use your watch !) prior to inserting the new PS

7. Gently plug in the new PS in its slot

8. Secure the PS in its slots by screwing the green bracket screw

9. insert firmly the power cord in the PS.

10. Secure the PS with the collar if necessary.

11. Confirm the solid green LED on the PS

12. Confirm the disappearance of the fault LED in the front panel of the array

13. Check array events log or status of FRUs and confirm both power supplies have a status of OK/good .

sccli> show fru

Sample output:

Name: AC_POWER_SUPPLY
Description: Minnow AC PWR SUPPLY/FAN Mod
Part Number: 370-5398
Serial Number: 000052
Revision: 01
Initial Hardware Dash Level: 01
FRU Shortname: MN2-PUM-AC-02
Manufacturing Date: Thu Sep 12 23:44:33 2002
Manufacturing Location: Milpitas California, USA
Manufacturer JEDEC ID: 0x0301
FRU Location: AC PSU SLOT #0 (LEFT)
Chassis Serial Number: 100209
FRU Status: OK <----------

OBTAIN CUSTOMER ACCEPTANCE
Obtain extractor/explorer

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
None as system does not to be shutdown for this maintenance operation.

PARTS NOTE:

REFERENCE INFORMATION:

Troubleshooting Sun StorEdge[TM] 33x0/351x Hardware (Doc ID 1011431.1)
Sun Storage 3000 Arrays: Troubleshooting Power Supply Problems (Doc ID 1012984.1)

Bug 6437640 - Power supply with certain date code fails during controller replacement activity

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