Sun Storage 6140 Array
 

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In this Document

Goal

Solution

Applies to:

Goal

How to Remove and Replace a Midrange Disk 6140 Battery using CAM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ADMINISTRATOR OR ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
None.  This is a Customer Replaceable Unit with no training requirement.

TIME ESTIMATE: 20 minutes
This time estimate is per battery.

TASK COMPLEXITY: 0

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
One or both Write Cache Batteries have been determined as failed or nearing expiration, by the system.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?: Array should be powered up and online, and the management host available for reference and access to the CAM Service Advisor.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Log into Common Array Manager (CAM) and verify that the battery is Failed, Expired, or Nearing Expiration

2. Follow the Battery Location, Removal and Replacement instructions in the CAM Service Advisor (SA) for the array.
NOTE: There may be instructions in the SA that stay not to remove the battery if the Blue LED on the battery is NOT LIT. These can be ignored, if the alarm is for the battery Nearing Expiration. This will not invalidate the warranty.

3. Verify that the battery is charging, then repeat for the other battery as needed.
NOTE: If the battery is new it will take a few hours (up to 14 hours) for it to charge which means cache will be disabled until then.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN
OPERATIONAL STATE:

1. Verify that the battery age has been reset for each battery replaced.

2. Verify that the alarms for battery have been removed from the alarms list - this may take up to 5 minutes.

3. Notify the customer that while the battery is charging cache will be suspended and could take up to 14 hours before the battery is fully charged and cache is restored.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:

REFERENCE INFORMATION: The Service Advisor in CAM

Internal ONLY

NOTE: If the service advisor is not available, you may download or review a soft copy internally at:
http://pts-storage.us.oracle.com/products/CAM/SA.html

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