Sun Storage 3310 Array
 
Sun Storage 3320 SCSI Array
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP

Applies to:

Goal

How to Remove and Replace a SE3310/3320 Battery

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Sun Service Delivery Partner Training & Sun StorEdge 3000 Series Training

TASK COMPLEXITY: 3

Time Estimate: 45 minutes

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
Battery failed, defective or expired

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Shutdown applications & stop all IO to array in a single controller configuration before replacement

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Check LED on battery

SINGLE CONTROLLER ARRAY
1. Verify with customer that all IO to storage array has been stopped
2. Power off array
3. Remove ethernet & serial cables from RAID controller
4. Unscrew & disengage thumbscrews on RAID controller & use thumbscrews to pull out controller
5. Disconnect battery connector & loosen screws on the underside of controller to release battery module
6. Install replacement battery module, tighten screws on underside & re-attach connector
7. Re-install RAID controller & tighten thumbscrews
8. Re-attach ethernet & serial cables
9. Power on array

DUAL CONTROLLER ARRAY
1. Log in to array via serial shell
2. Force fail controller which requires battery replacement
Main Menu -> View and edit Peripheral Devices -> Set Peripheral Device Entry -> Redundant Controller Primary -> Force [Primary / Secondary] Controller ***Select appropriate controller (Primary or Secondary)

From sccli> fail primary (or secondary)
3. Remove ethernet & serial cables from RAID controller that is in failed status (Amber LED) NOTE: Primary controller should have blinking green LED
4. Unscrew & disengage thumbscrews on RAID controller & use thumbscrews to pull out controller
5. Disconnect battery connector & loosen screws on underside of controller to release battery module
6. Install replacement battery module, tighten screws on underside & re-attach connector
7. Re-install RAID controller & tighten thumbscrews
8. Re-attach ethernet & serial cables
9. Restore force failed controller
Main Menu -> View and edit Peripheral Devices -> Set Peripheral Device Entry -> Redundant Controller Primary ->[Primary / Secondary] Controller ***Select appropriate controller to Deassert (Primary or Secondary)

From sccli> unfail

(NOTE: Repeat above steps if battery replacement is required on the other controller - ensuring that there is an active primary controller

10. Validate battery is ok

sccli> sh peripheral-device-status

OBTAIN CUSTOMER ACCEPTANCE
-Obtain extractor

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Verify access to storage
Validate battery status through CLI or Sun StorEdge Configuration Service

PARTS NOTE:
REFERENCE INFORMATION:
Troubleshooting Sun StorEdge[TM] 33x0/351x Battery Problems (Doc ID 1008188.1)
Sun Storage 3000 Series Arrays: Events Logged For "Battery Board Not Fully Charged" (Doc ID 1002220.1)
Sun StorEdge[TM] 351x/33x0 Arrays: Mute Button held during reset of array will cause false battery failure messages (Doc ID 1006414.1)

Sun StorEdge Family 3000 FRU Installation Guides
3310: http://download.oracle.com/docs/cd/E19673-01/
3320: http://download.oracle.com/docs/cd/E19168-01/

Bug 6315450: Battery expiration message still happens even though battery has been recently changed

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