SANtricity - How to Remove and Replace Midrange Disk CSM200 Midplane:ATR:2382:2

Asset ID:	1-71-1312913.1
Update Date:	2017-03-22
Keywords:

Solution Type Technical Instruction Sure

Solution 1312913.1 : SANtricity - How to Remove and Replace Midrange Disk CSM200 Midplane:ATR:2382:2

Applies to:

Sun Storage 6580 Array - Version Not Applicable and later
Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage 6540 Array - Version Not Applicable and later
Sun Storage Flexline 280 Array - Version Not Applicable and later
Sun Storage Flexline 380 Array - Version Not Applicable and later
Information in this document applies to any platform.

Goal

How to remove and replace Midrange Disk CSM200 Midplane SANtricity

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:

Has gone through basic 2500/6000 Array Hardware Introduction
SANtricity Storage Manager

TIME ESTIMATE: 90 minutes
TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW: CSM200 Disk Tray Midplane has been identified as faulty.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
A data backup is not a pre-requisite but is a wise precaution.
The customer should conduct an orderly software system shutdown.
Collect a support data from the array, prior to any action.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Before beginning the repair procedure below, deactivate ASR temporarily so that additional Service Requests are not created.
After completing the repair procedure, reactivate ASR. Refer to <Document 1508403.1> ASR Deactivation / Reactivation via My Oracle Support.

1. Ensure the customer has brought down all hosts attached to the array.
2. Identify and Power off the RAID controller tray
3. Power off the Tray identified for replacement
4. Remove power cables, and FC cables, denoting the location of each
5. Remove the ESMs in slots A and B
6. Remove the Power Supplies in slots A and B
7. Remove all 16 drives, denoting location
8. Remove the four screws securing the cabinet. Remove the tray 3-4 inches to gain visibility and access to the top and bottom of the tray to determine what version cage is to be replaced.
9. If a four screw cage is identified then loosen the 2 per top and bottom screws that hold the cage in place. Otherwise go to step g.
10. Loosen the 4 (2 per top/bottom) captive screws. Remove the 3 non-captive screws from the top, and the 4 from the bottom of the tray.
11. Pull the cage out of the tray by grasping the the colored vertical support in the center of the drive cage. Hold on to the tray to make sure it is not pulled out of the cabinet.
12. Unpack the cage.
13. Slide the cage into the tray making sure it is completely inserted. Use care so there isn't any damage to the gaskets.
14. Tighten the 4 (2 per top/bottom) captive screws that hold the drive cage in place.
15. If there were non-captive screws that can be used, insert and tighten all of the top and bottom screws.
16. Slide the tray into the cabinet and insert and tighten the four screws to secure the tray to the cabinet.
17. Check all cables in the back of the tray.
18. Place all drives back in the tray in the same slots
19. Place all PCUs in the tray
20. Place all ESMs in the tray
21. Return all cables to their original positions
22. Check the tray speed selector switch on the drive side of the tray, and make sure that it is set to the original.
23. Power on the Tray
24. Power on the RAID Controller Tray

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Verify That no critical faults exist on the system
2. Verify That all drives in the affected tray can be seen in SANtricity
3. Verify all volumes are in an optimal state.
4. Customer should boot the hosts, and verify that data access
5. If applies, reactivate ASR.

PARTS NOTE:

REFERENCE INFORMATION:
CAM Service Advisor http://pts-storage.us.oracle.com/products/CAM/SA.htm

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