| Asset ID: |
1-71-1312624.1 |
| Update Date: | 2016-02-24 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1312624.1
:
SANtricity - How to Remove and Replace Midrange Disk Impending Disk Failure:ATR:1312624.1:0
| Related Items |
- Sun Storage 6180 Array
- Sun Storage 6580 Array
- Sun Storage Flexline 280 Array
- Sun Storage 6780 Array
- Sun Storage 6140 Array
- Sun Storage Flexline 210 Array
- Sun Storage B280 Array
- Sun Storage Flexline 380 Array
- Sun Storage D240 (STK) Array
- Sun Storage 6540 Array
- Sun Storage Flexline 240 Array
- Sun StorageTek VTL Plus Storage Appliance
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Applies to:
Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage Flexline 380 Array - Version Not Applicable and later
Sun Storage Flexline 280 Array - Version Not Applicable and later
Sun Storage D240 (STK) Array - Version Not Applicable and later
Sun Storage Flexline 240 Array - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to replace a Predictive/Impending Disk failure in SANtricity
Solution
DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
2500/6000 Array Hardware Introduction
SANtricity
TIME ESTIMATE: 15 minutes
TASK COMPLEXITY: 0
FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
PROBLEM OVERVIEW: HDD has been determined as about to fail by an Impending Drive Failure fault on the array.
WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:
Before beginning the repair procedure below, deactivate ASR temporarily so that additional Service Requests are not created.
After completing the repair procedure, reactivate ASR. Refer to <Document 1508403.1> ASR Deactivation / Reactivation via My Oracle Support.
1. Verify Drive State
If a Hot Spare, deassign it.
If Unassigned, go to Step 3.
2. Use SANtricity, preferably the customer's installation, to verify the faults in the Recovery Guru. If there is already a Degraded Volume and/or Hot Spare in Use fault for the drive then continue to Step 3.
WARNING : FOR RAID 0, if the faults are Impending Failure Risk High, replacing the drive will cause data loss
3. Assigned HDD must be failed prior to replacement. Click on the drive in the AMW. Advanced->Recovery->Fail Drive
4. Turn on the drive locator LED. Right-click on the drive-> Locate Menu.
5. Locate failed Drive in the Tray.
6. Lift lever to release latch handle & slowly pull HDD out.
7. Verify the drive:
a) type: SAS/SATA/FC/SSD
b) size
c) RPM
8. Wait 2 minutes Drive has been removed & then insert new Drive. After Drive is fully inserted Green Drive Active LED will flash before staying on solid to indicate a ready state.
NOTE: A rapidly flashing Green LED indicates that data is being restored to the new Drive.
9. In SANtricity you should see new drive with a "yellow star" on it (this means replaced). If there is any other icon on drive please contact your Sun Service provider or next level of technical support.
10. Firmware revision level of new HDD can now be analyzed. Right click on replaced drive & select "Properties". Scroll down & note "Firmware version:".
If the drive firmware needs updating this will require an outage to be scheduled with the customer.
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:
1. Verify with customer that the drive is Optimal.
2. Verify the Volumes are reconstructing(if RAID 1,3,5,6). If not, you may need to manually reconstruct.
3. Verify that all Faults of drives bypassed, degraded drive channel, and impending failures have been removed from the system
4. If the Volume Group is a RAID 0, remind customer know that they need to either delete all the volumes on the VG, or initialize the VG.
Initialize RAID 0 VDISK:
1. Click on the drive-> Advanced -> Recovery->Revive->Drive->Type yes.
2. The initialize VG is found by Click on VG->Advanced->Recovery->Initialize
This may not be available to all customers. If the initialize option is not in the Volume Group menu,
then the volumes must be deleted.
If applies, reactivate ASR.
PARTS NOTE:
REFERENCE INFORMATION: The Service Advisor in CAM for drive pictures and replacement instructions
http://pts-storage.us.oracle.com/products/CAM/SA.html
Disk firmware matrix http://pts-storage.us.oracle.com/products/CAM/matrix_fwdisks.html
Reference: Copy back not starting after replacing a faulty drive in a Sun StorageTek 2500; 6140; 6540; 6580; 6780 and Flexline 380 (Doc ID 1164893.1)
Attachments
This solution has no attachment
