Sun Storage 6180 Array
 
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PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

How to remove and replace Midrange Disk IOM CAM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Has gone through basic 2500/6000 Array Hardware Introduction
Common Array Manager (CAM)

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
Expansion tray IOM has been determined to be failed, and in need of replacement.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Use the Service Advisor (SA) for the Array in question to review IOM replacement directions.

Checking IOM Status:
 1.[sscs|lsscs] list -d [arrayname] fru [Tray.xx] (This will list the tray status)
 2.[sscs|lsscs] list -d [arrayname] fru [Tray.xx.IOM.X] (This will list the IOM status) 

2. Remove and replace the IOM per the SA instructions, noting position of the cabling, and location of any SFPs removed from the original IOM.
3. Restore SFPs and drive tray cabling
4. If a 2500/M2 or CSM200 Drive tray, make sure that the tray ID's match in the 7 segment display. Mismatch indicates a fault, and the TSC should be
contacted.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Verify that the IOM status is OK
2. Verify that there is no Drive Tray Lost Redundancy, Failed IOM, alarms on the array. This can take up to 5 minutes
3. Verify the IOM firmware is the same for both IOMs in the same tray. Have it updated if not.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:

REFERENCE INFORMATION: The Service Advisor in CAM

TIME ESTIMATE: 30 minutes

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