Sun Storage 3310 Array
 
Sun Storage 3320 SCSI Array
 

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In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP

Applies to:

Goal

How to Remove and Replace a SE3310/3320 RAID Controller

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:
Sun StorEdge 3000 Series Training

TASK COMPLEXITY: 3

FIELD ENGINEER INSTRUCTIONS

Failed or defective controller in dual controller configuration array

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Extractor/Explorers have been provided
Ensure customer has backups

Suspend all Host I/O activity
Keep array powered on

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Check & verify amber LED on controller
Serial port access to controller to validate type of controller failure or issues listed in event log
Verify array health via extractor or sccli - any undetected HW issues may lead to further problems during replacement process

1. Leave array powered on
2. Connect to serial port & save NVRAM configuration to disk
Main Menu -> system Functions -> ctrlr maintenance -> save nvram to disks
3. If both controllers are active, Force fail controller to be replaced
Main Menu -> View and edit Peripheral Devices -> Set Peripheral Device Entry -> Redundant Ctrlr Primary -> Force [Primary / Secondary] Controller. Select appropriate controller (Primary or Secondary)
4. Verify amber LED on failed controller
5. Label & remove cables
6. Unscrew controller from chassis & remove controller by pulling it out.
7. Install new controller & tighten thumbscrews until finger tight. Reattach cables. This controller will automatically become Secondary ctrlr. LED will remain amber until crossload process completes (about 10 min) where new controller will take on FW of existing controller. If newly installed controller is removed or shutdown during this time it may become inoperable.

8. Verify FW on new controller
<Ctrl>w (select Secondary Ctrlr) Main Menu -> View System Information

or using the CLI: sh inq

sccli> show redundancy

The StorEdge CLI will display progression of "Failed", "Scanning", "Detected" & "Enabled" states.

Do not update FW if array's controllers are in any state other than Enabled.

FIRMWARE UPGRADE:
If manual FW upgrade/downgrade is required, use sccli via a host connected to array. Follow instructions in 113722-17 for SE3310 arrays, and in 113730-03 for SE3320 arrays

Remember to upgrade the array SAFTE (SW included in Firmware patch)

If upgrading from 3.x to 4.x FW, follow instructions in Sun StorEdge 3000 Family RAID Controller Firmware Migration Guide.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Resume I/O activity, verify access to luns

PARTS NOTE:

REFERENCE INFORMATION:

Troubleshooting Sun StorEdge[TM] 33x0/351x Hardware (Doc ID 1011431.1)

Document # 113722-17, SE3310 421E: SE3310 array controller firmware upgrade

Document # 113730-03, SE3320 421D: SE3320 array controller firmware upgrade

Recovering From a Failed SAF-TE Firmware Update on Sun Storage 33x0 RAID Arrays (Doc ID 1011232.1)

Sun StorEdge[TM] 3310/3510/3511 Firmware: View and edit logical drive menu for firmware 4.xx (Doc ID 1017949.1)

Sun StorEdge[TM] 3310 Disk firmware patch number (Doc ID 1006374.1)

Sun StorEdge Family 3000 Installation, Operation and Service Manual:
http://download.oracle.com/docs/cd/E19673-01/

Sun StorEdge Family 3000 FRU Installation Guides
3310: http://download.oracle.com/docs/cd/E19673-01/
3320: http://download.oracle.com/docs/cd/E19168-01/

TIME ESTIMATE: 60 minutes

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