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In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

How to remove and replace a 288x Battery in CAM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Basic 2500/6000 Array Hardware Introduction
Common Array Manager

TIME ESTIMATE: 20 minutes per battery.

TASK COMPLEXITY: 1

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:
One or both Write Cache Batteries have been determined as failed or nearing expiration, by the system.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Using CAM, preferably the customer's instance, confirm the existence of a Battery Nearing Expiration or Battery Failed fault. For one or both batteries
2. Notify the customer that an offline of the array RAID controller must be performed for this operation for each battery replacement. This means that failovers will
occur on the system during the maintenance.

WARNING: Please be aware of Alert 100556.1: Insertion or Removal of a RAID Controller on Sun StorEdge 5310 or 6130 Array May Cause the Alternate Controller to Reboot
This affects any system with a 288x controller in it.
3. Follow the Battery Removal and Replacement instructions in the CAM Service Advisor for the array. Requires a screwdriver.
4. Verify that the controller is online and the battery is charging, then repeat for the other battery.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:
1. Verify that the battery age has been reset for each battery replaced.
2. Verify that the alarms for batteries have been removed from the alarms list
3. Verify that all controllers are optimal
4. Notify the customer that hosts connected to the array can have paths failed back or be booted up in the case of single pathed systems.
5. Notify the customer that the battery charge for each battery can take up to 14 hours before write cache is restored.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:

REFERENCE INFORMATION: Service Advisor in CAM

NOTE: If the service advisor is not available, you may download or review a soft copy internally at: http://pts-storage.us.oracle.com/products/CAM/SA.html

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