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In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

How to remove and replace Midrange Disk 288x Controller CAM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:

Has gone through basic 2500/6000 Array Hardware Introduction
Common Array Manager

DELIVERY REQUIREMENT: For immediate delivery within contractual terms.

TIME ESTIMATE: 90 minutes

TASK COMPLEXITY: 1

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:
RAID Controller has been determined as failed.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Array power must be on. DO NOT replace the controller with the power off.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Using CAM, preferably the customer's instance, verify the controller status as OFFLINE. If it is not OFFLINE, use the Service Advisor for the
array under Place the Controller Offline.
WARNING: Please be aware of Alert 100556.1: Insertion or Removal of a RAID Controller on Sun StorEdge 5310 or 6130 Array May Cause the Alternate Controller to Reboot
This affects any system with a 288x controller in it.
2. Use the SA procedure for Controller Removal and Replacement to replace the controller.
This includes, but is not limited to:
a) Disconnect all attached interface cables from the failed controller, including the SFP transceivers. Ensure that you label all cables so that you can reconnect them correctly to the new controller.
b) Remove the controller
c) Insert the new controller
e) Place the controller online via the SA
e) Reconnect all cables to their original positions

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:
1. Alarms for Offline Controller, RPA Memory Error, Drive Tray Lost Redundancy, and Drive Path Degraded no longer present on the system.
2. Controllers are both in an Online Status
3. Notify customer of any Volumes Not on their preferred path, and direct them to look at the hosts that access them, and failback the paths.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:

REFERENCE INFORMATION: The Service Advisor in CAM

NOTE: If the service advisor is not available, you may download or review a soft copy internally at: http://pts-storage.us.oracle.com/products/CAM/SA.html

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