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In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

How to remove and replace CSM 100 drive cage CAM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Basic 2500/6000 Array Hardware Introduction
Common Array Manager

TIME ESTIMATE: 90 minutes

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW: CSM100/FLA200/FLC200/FLA300 Disk Tray Midplane has been identified as faulty.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
A data backup is not a pre-requisite but is a wise precaution.
The customer should conduct an orderly software system shutdown.
Collect a support data from the array, prior to any action.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Ensure the customer has brought down all hosts attached to the array.
2. Log into CAM and open the service advisor. Under the Service Only Section review the instructions under
CEM Tray Midplane/Disk Drive Cage Removal/Replacement
or
Tray Midplane Removal/Replacement
This will require a password, see references.
3. Click on the tray requiring Midplane replacement, and follow the directions therein.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Verify That no critical faults exist on the system
2. Verify That all drives in the affected tray can be seen in CAM
3. Verify all volumes are in an optimal state.
4. Customer should boot the attached hosts, and verify that data can be accessed

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:

REFERENCE INFORMATION: Reference the Service Advisor in CAM

NOTE: If the service advisor is not available, you may download or review a soft copy internally at: http://pts-storage.us.oracle.com/products/CAM/SA.html
Reference: Service Only Password http://pts-storage.us.oracle.com/products/ST6000/faq.html#passwords

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