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In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

How to Replace and Remove an Ultra Enterprise 3500/4500/5500/6500 Internal HDD

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To report errors or request improvements on this procedure,
please go to http://support.us.oracle.com and put a comment on Doc ID: 1311744.1
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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:

Nothing beyond basic partner training to be qualified as a Sun Service Delivery Partner.

TIME ESTIMATE: 30 minutes for hardware replacement only

TASK COMPLEXITY: 1

DELIVERY REQUIREMENT:

Schedule for immediate replacement within contractual terms.

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

Internal HDD failure

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The customer should conduct an orderly software and system shutdown.

System power off is required.

The disk may be part of Solaris Volume Manager, Veritas Volume Manager, mounted file-system, raw partitions, etc.

See these documents for assistance in preparing the disk for replacement:

Volume management:
for SVM :    1010946.1 and http://docs.oracle.com/cd/E19253-01/816-4520/troubleshoottasks-33506/index.html
for vxvm:    1010946.1
for ZFS:     1002753.1
for raidctl: 1013107.1

The steps contained in this docs may not apply entirely to Customer System situation but provides general guidance and help on the actions needed to prepare the System for Field Engineer steps

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

*** Follow standard ESD procedures to avoid Electrostatic Discharge

1. The system could be mounted in a rack, so it will be necessary to use some tools to umount it

2. Disks are installed in a Disk Board, so it is necessary to remove it first

3. Identify the disk to be replaced, and verify the SCSI ID configured into the disk board

4. Unlatch and open the ejector drive retainer on the drive to be replaced

5. Slide the replacement drive in and then seat it to the board connector receptacle

6. SCSI IDs for disk drives on Disk boards are selected on the disk board

7. Terminate the SCSI-out connector, if necessary. The last or only disk board in a system must have the SCSI out connector terminated with a fast-wide SCSI terminator.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:

- At the ok prompt, type following command to verify the disk is recognized:

ok> probe-scsi-all

- At the Solaris level, verify the disk is well recognized with command format. If necessary, run the vxvm or svm commands to enable and synchronize the volumes associated to the replaced disk. Time to complete this operation depends on the number and size of the volumes.

PARTS NOTE:

None

REFERENCE INFORMATION:

E3000 Reference

E4000/5000/6000 Reference

E4500/5500/6500 Reference

This solution has no attachment