How to remove and replace M4000 M5000 PCI Card (Non HBA):ATR:1741:2

Asset ID:	1-71-1310895.1
Update Date:	2016-01-20
Keywords:

Solution Type Technical Instruction Sure

Solution 1310895.1 : How to remove and replace M4000 M5000 PCI Card (Non HBA):ATR:1741:2

Applies to:

Sun SPARC Enterprise M4000 Server - Version Not Applicable and later
Sun SPARC Enterprise M5000 Server - Version Not Applicable and later
Information in this document applies to any platform.

Goal

How to remove and replace M4000 M5000 PCI Card:
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To report errors or request improvements on this procedure,
please go to http://support.us.oracle.com and put a comment on Doc ID: 1310895.1
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Solution

DISPATCH INSTRUCTIONS*

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Engineer should be M4000/M5000 product trained

TASK COMPLEXITY: 2

TIME ESTIMATE: 30 minutes

FIELD ENGINEER INSTRUCTIONS*

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

A data backup is not a pre-requisite but is a wise precaution.
The customer is not required to perform a system shutdown.
Someone with root access is required to properly unconfigure/configure the card per instruction below.
If this is an SSD module being replaced the runtime counter should be reset using the command ioxadm lifetime -z IOU#?-PCI#?

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: Pulling card without properly unconfigure card from Solaris may cause server to panic if doing an active replacement.

PCI cassettes are active or cold replacement components

Active replacement of Cassette

1. Identify the card to be replaced
IOU#0 is on the right when viewed from the rear
PCI cards are numbered upwards from 0

2. Verify with the customer that the card / cassette have been isolated from the OS. ( cfgadm -a should show disconnected in the receptacle column ).

The following steps should be performed if the card has not already been disconnected.
a. Before you remove the cassette, verify with the customer that there is no I/O activity on the card in the cassette.
b. From the Solaris prompt, type the cfgadm command to get the component status.
    # cfgadm -a
    Ap_Id includes the IOU number (iou#0 or iou#1) and the cassette slot number (pci#1, pci#2, pci#3, pci#4).
Type the cfgadm command to disconnect the component from the domain.
   # cfgadm -c unconfigure Ap_Id
   # cfgadm -c disconnect Ap_Id
Type the cfgadm command to confirm the component is now unconfigured
   # cfgadm -a

Note ! When the cassette is removed with the cfgadm command, the cassette is isolated from the OS and the power to the card is automatically turned off

3. Label the cables and disconnect from the cassette
4. Push the lever to the right to unseat the cassette
5. Remove the cassette from the slot.

Remove the Card from Cassette

Note: When replacing the F20 PCIe Card please see Doc 1633978.1 for specific procedures.

1. Open the cassette lever until it is 90' angle to the cassette & pull the Cassette out
2. Loosen the three (3) captive screws on the adjustable stops with a screwdriver and move the adjustable stops away from the card
3. Remove the card from the cassette.

Installation & configuring of card on Cassette
1. Installation is the reverse of the above procedure
2. From the Solaris prompt, type the cfgadm command to connect the component to the domain
# cfgadm -c configure Ap_Id
3. Type the cfgadm command to confirm the component is now connected & configured
# cfgadm -a
4. Reconnect cables.

Cold replacement of Cassette
1. Shutdown the OS & power off the system
2. Label and disconnect cables from the cassette
3. Push the lever to the right to unseat the cassette
4. Remove the cassette from the slot.

Remove the Card from Cassette

1. Open the cassette lever until it is horizontal
2. Loosen the three (3) captive screws on the adjustable stops with a screwdriver and move the adjustable stops away from the card
3. Remove the card from the cassette.
4. Install the new card on the Cassette
5. Pull the lever out on 90 degree angel before inserting the cassette
6. Once the Cassette is inserted properly, move back the lever position and lock it.
7. Poweron the system and boot the OS
8. Type the cfgadm command to confirm the component is connected & configured
# cfgadm -a
9. Reconnect cables to port(s)

OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Check for full functionality

PARTS NOTE:

REFERENCE INFORMATION:
Service Manual:
SPARC Enterprise M4000/M5000 Server
http://download.oracle.com/docs/cd/E19855-01/index.html

References

<NOTE:1633978.1> - How to Replace a Failed F20 Flash Accelerator PCIe Card in a Non-Engineered System

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