Sun Enterprise 3500 Server
 
Sun Enterprise 5000 Server
 
Sun Enterprise 3000 Server
 
Sun Enterprise 4000 Server
 
Sun Enterprise 5500 Server
 
Sun Enterprise 6500 Server
 
Sun Enterprise 6000 Server
 
Sun Enterprise 4500 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

How to Replace and Remove an Ultra Enterprise 3500/4500/5500/6500 FDDI/S Card

Solution

CAP PROBLEM OVERVIEW: FDDI sbus card failure

DISPATCH INSTRUCTIONS:

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Nothing beyond basic partner training to be qualified as a Sun Service Delivery Partner.

DELIVERY REQUIREMENT:
Schedule for immediate replacement within contractual terms.

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The customer should conduct an orderly software and system shutdown.
System power off is required.

For on-board ethernet connector failure, please refer to the Mother Booard replacement action plan.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
*** Follow standard ESD procedures to avoid Electrostatic Discharge

1. Identify the slot of the sbus card to be replaced.

2. The system could be mounted in a rack, so it will be necessary to use some tools to umount it

3. Release the IO board containing the failing sbus from the system card cage

4. Remove the 2 screws that secure the SBus card to the back panel

4. SBus cards are locked by Nylon standoffs, so they need to be unlocked by pulling up the tips of the 2 standoffs

5. Carefully lift the SBus card from the socket at an angle while guiding the face plate out from the back panel opening. The connector housing may break if the SBus card is tilted too far

6. In order to install the new SBus card, remove the black plastic card retainer shipped with the card.

7. Carefully insert the SBus card into the socket. Pins could be bent if both connectors are not well aligned

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

PARTS NOTE:
None

REFERENCE INFORMATION:

E3000 Reference
E3500 Reference
E4000/5000/6000 Reference
E4500/5500/6500 Reference

TIME ESTIMATE: 30 minutes

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