Sun Storage J4400 Array
 
Sun Storage J4200 Array
 
Sun Storage J4500 Array
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
 

In this Document

Goal

Solution

Applies to:

Goal

How to Replace a J4400 Array HDD.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

Training J4x00

DELIVERY REQUIREMENT:
schedule with maintenance window

TIME ESTIMATE: 60 minutes

Task Complexity: 0

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

1. Take ESD Precautions.
2. The replacement disk drive must be the same capacity and same type as the disk drive it is replacing.
3. Never remove a disk drive unless the ID/Status LED is blue.
4. The disks are hot-swappable and you do not need to disconnect power from the system.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

Removing

1. Locate the failed disk drive(The Activity LED is off and the ID/Status LED is blue). If you remove an active disk drive accidentally, wait at least 30 seconds before reinserting it.
2. Press the release button in and to the right to release the disk ejection lever.
3. Pull the disk ejection lever fully open to unlock and partially eject the disk drive from the tray.
4. Grasp the middle of the disk drive body and pull it toward you to remove it from the tray.

Replacing

1. Ensure the disk ejection lever is in the fully extended position.
2. Slide the drive into the disk tray.
3. Push the disk drive into the tray slot until the disk ejection lever engages the tray connectors and begins to swing closed.
4. Press the disk ejection lever closed until it locks in place to seat the drive and lock it into the tray.
5. Verify the Activity LED is steady green.

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:

Disk Drive firmware on newly replaced drives, may be at a revision level greater than the baseline level reported in Common Array Manager.
This may generate an alarm and degraded state as a result. There should be no actions taken to downgrade the disk drive firmware.

REFERENCE INFORMATION:
http://download.oracle.com/docs/cd/E19928-01/

For Solaris with Multipathing see the latest Release Notes to verify Hard Disk Drive Support:
http://download.oracle.com/docs/cd/E19928-01/820-3222-19/J4200_J4400_ReleaseNote_chapter.html#50401294_95999

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