| Asset ID: |
1-71-1306921.1 |
| Update Date: | 2017-03-22 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1306921.1
:
How to Replace Failed Drive to Resolve DF9XXX - HITRACK DRIVE PORT BLOCKADE (PATH 1):ATR:1762:2
| Related Items |
- Sun Storage 9985 System
- Sun Storage 9990 System
- Sun Storage 9990V System
- Sun Storage 9970 System
- Sun Storage 9910 System
- Sun Storage 9960 System
- Sun Storage 9980 System
- Sun Storage 9985V System
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP
Applies to:
Sun Storage 9980 System - Version Not Applicable and later
Sun Storage 9985 System - Version Not Applicable and later
Sun Storage 9990 System - Version Not Applicable and later
Sun Storage 9985V System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 9990V System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
Goal
DF9XXX-HITRACK DRIVE PORT BLOCKADE (PATH 1)
Solution
CAP PROBLEM OVERVIEW: DF9XXX-HITRACK DRIVE PORT BLOCKADE(PATH 1)
TIME ESTIMATE: 120 minutes
*DISPATCH INSTRUCTIONS*
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
SE9910/9960/9970 ST9980/9985/9990 Overview, Training on drive replacement and SVP operation.
Time Estimate: 90 minutes
*FIELD ENGINEER INSTRUCTIONS*
CONFIRM THE FAULT BY CHECKING: Drive status in SVP for the drive location listed below.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
No pre-work required
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Replace Failed Drive (indicated in FRU Location) following SVP and Maintenance Manual instructions.
2. Confirm Drive Replacement in SVP.
3. Access Information Section of SVP to Clear and Complete SIM.
CONFIRM THE FIX BY:
Confirming the Copyback Started SIM is received by viewing SIM log for copyback message.
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
No action from customer is required.
PARTS NOTE:
Note: Both the HDS PN and Sun PN may be listed to facilitate parts order globally. Your region may require the Sun PN, the HDS PN or both PNs. Use this information as necessary for your regional ordering process.
ADDITIONAL COMMENTS:
9990V - 14acc.pdf page ACC04-190 ===> 07rep.pdf page REP01-250
9985V - 14acc.pdf page ACC04-130 ===> 07rep.pdf page REP01-250
9990 - 14acc.pdf page ACC04-240 ===> 07rep.pdf page REP01-160
9985 - 14acc.pdf page ACC04-150 ===> 07rep.pdf page REP01-250
9980 - 14acc.pdf page ACC04-240 ===> 07rep.pdf page REP01-150
9970 - 14acc.pdf page ACC05-160 ===> 07rep.pdf page REP01-150
9960 - 14acc.pdf page ACC04-300 ===> 07rep.pdf page REP01-150
9910 - 14acc.pdf page ACC04-300 ===> 07rep.pdf page REP01-150
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