| Asset ID: |
1-71-1306899.1 |
| Update Date: | 2017-03-22 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1306899.1
:
How to Check an EPO Tripped (Emergency Power Off Recovery) On Site:ATR:946:4
| Related Items |
- Sun Storage 9985 System
- Sun Storage 9990 System
- Sun Storage 9970 System
- Sun Storage 9990V System
- Sun Storage 9960 System
- Sun Storage 9910 System
- Sun Storage 9985V System
- Sun Storage 9980 System
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Field Engineer Process
Applies to:
Sun Storage 9970 System - Version Not Applicable and later
Sun Storage 9960 System - Version Not Applicable and later
Sun Storage 9990V System - Version Not Applicable and later
Sun Storage 9910 System - Version Not Applicable and later
Sun Storage 9990 System - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to Check an EPO Tripped (Emergency Power Off Recovery) On Site.
Solution
DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
HDS Product Training and SVP operation.
TIME ESTIMATE: 12 minutes
FIELD ENGINEER INSTRUCTIONS
PROBLEM OVERVIEW:
On site Personnel pulled the EPO due to an environmental emergency and the frame was shutdown abruptly. Normally this condition will not trigger a SIM Alert .
CONFIRM THE FAULT BY CHECKING:
Physically check the EPO switch . On later models ( RAID500 and Later ) There is an EPO LED that will be illuminated on the operator panel if the EPO has been tripped .
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
The hosts accessing the array should be quiesced in regards to the frame.
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Must reset the EPO as described in the Safety section of the maintenance manuals.
CONFIRM THE FIX BY:
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Reboot Accessing host and mount file systems .
PARTS NOTE:
<special notes regarding parts>
ADDITIONAL COMMENTS:
The specific procedure to reset the EPO are located in the maintenance Manuals.
The documents referenced below can be found on site on the array microcode CD.
9990V - 01Safety.pdf page SAFETY02-20
9985V - 01Safety.pdf page SAFETY01-100
9990 - 01Safety.pdf page SAFETY02-20
9985 - N/A for 9985
9980 - 01Safety.pdf page SAFETY01-21
9970 - 01Safety.pdf page SAFETY01-21
9960 - 01Safety
9910 - 01Safety
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