How to Remove and Replace a Failed SFP:ATR:792:2

Asset ID:	1-71-1306596.1
Update Date:	2017-03-22
Keywords:

Solution Type Technical Instruction Sure

Solution 1306596.1 : How to Remove and Replace a Failed SFP:ATR:792:2

Applies to:

Sun Storage 9970 System - Version Not Applicable and later
Sun Storage 9980 System - Version Not Applicable and later
Sun Storage 9985 System - Version Not Applicable and later
Sun Storage 9990 System - Version Not Applicable and later
Sun Storage 9985V System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

SFP Failure

Solution

DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
SE9910/9960/9970 ST9980/9985/9990 Overview and SVP operation

TIME ESTIMATE: 15 minutes

TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS
PROBLEM OVERVIEW:

This Fault Symptom Code indicates a SFP failure.

CONFIRM THE FAULT BY CHECKING:
Fault code on SVP

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Normal state and ensure host is multipathed to ensure connectivity to host is not lost

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Replace the failed SFP indicated in the SIM following the SVP and Maintenance Manual instructions

CONFIRM THE FIX BY:

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
possible needs to do a luxadm -e forcelip to bring the path back online from the host
PARTS NOTE:

ADDITIONAL COMMENTS:

9990V - 14acc.pdf page ACC04-110 through 4-180 ===> 07rep.pdf page REP03-1540
9985V - 14acc.pdf page ACC04-90 through 4-120 ===> 07rep.pdf page REP03-970
9990 - 14acc.pdf page ACC04-691 through 04-697 ===> 07rep.pdf page REP03-1290
9985 - 14acc.pdf page ACC04-290 through 4-310 /ACC04-40 ===> 07rep.pdf page REP02-660

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