| Asset ID: |
1-71-1306557.1 |
| Update Date: | 2017-03-22 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1306557.1
:
How to Remove and Replace an HDS Modem Card:ATR:945:4
| Related Items |
- Sun Storage 9985 System
- Sun Storage 9990 System
- Sun Storage 9990V System
- Sun Storage 9970 System
- Sun Storage 9910 System
- Sun Storage 9960 System
- Sun Storage 9985V System
- Sun Storage 9980 System
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP
Applies to:
Sun Storage 9985 System - Version Not Applicable and later
Sun Storage 9990 System - Version Not Applicable and later
Sun Storage 9985V System - Version Not Applicable and later
Sun Storage 9990V System - Version Not Applicable and later
Sun Storage 9910 System - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to Remove and Replace an HDS Modem Card.
Solution
DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
SE9910/9960/9970 ST9980/9985/9990
TIME ESTIMATE: 15 minutes
*FIELD ENGINEER INSTRUCTIONS*
PROBLEM OVERVIEW:
Phone home failure has occurred. Steps outlined in action plan are taken without remedy, then replace modem.
Possible reasons for this:-
- Phone line has been disconnected.
- Phone line is not working.
- SVP has hung.
- Modem has hung.
- Hitrack configuration has been incorrectly set.
Please check the status of the SVP.
Please review the file c:\HDS\Hi-Track.log on the SVP
this may indicate the reason for weekly config failure.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Normal state, the modem replacement will not affect data access
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Replace the modem in the SVP
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE: N/A
PARTS NOTE: See System Handbook or Parts Catalog in Maintenance Manual
REFERENCE INFORMATION:
Maintenance Manuals 14acc.pdf and 07rep.pdf
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