How to Remove and Replace (GFR) a VSM Fenced FRU:ATR:897:4

Asset ID:	1-71-1306541.1
Update Date:	2018-03-30
Keywords:

Solution Type Technical Instruction Sure

Solution 1306541.1 : How to Remove and Replace (GFR) a VSM Fenced FRU:ATR:897:4

Applies to:

Sun StorageTek V2X SVA Disk System - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek VSM4 System - Version All Versions and later
Sun StorageTek VSM5 System - Version All Versions and later
Sun StorageTek VSM System - Version 4 to 5C [Release 4.0 to 5.0]
Information in this document applies to any platform.

Goal

How to Remove and Replace (GFR) a VSM Fenced FRU

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:
Sun Storagetek VSM or V2X Training, including DOP.

TIME ESTIMATE: 150 minutes

TASK COMPLEXITY: 4

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
FRU is fenced and a CFE is available in the GFR menu.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Most FRU replacements are non disruptive so the system can remain online. See Doc 1477471.1 for guidance on the replacement of specific FRUs.

WHAT ACTIONS DOES THE ENGINEER NEED TO TAKE:
Repair/replace fenced FRU as directed by the Guided FRU Replacement (GFR) process.

GFR with MIM/CFEID With LOP (Local Op Panel)

1. Log on to the VSM using the CSE password

2. Go to Guided FRU Replacement Menu GR01.

3. Press F4 to go to List Composite Failure Events Menu GR21.

4. Select the CFE ID for the fenced FRU to be replaced.

5. Follow the Script on the Screen.

GFR with MIM/CFEID With DOP (Detached Op Panel)

1. Log on via DOP

2. To access the CSE Main Menu type a valid CSE password in the data entry window of the Main /Login screen.

3. On the CSE Main Menu Screen click Guided Fru Replacement.

4. Click List Composite Failure Event(CFE).

5. Click CFE to highlight it’s active field.

6. Click the Rplc radio button next to the suspect FRU.

7. Follow the Script on the Screen

Note:
Time Estimate will vary depending on fenced part and microcode level.

CONFIRM THE FIX BY:
Check sub-system availability and that customer has all devices and channels back online and fully functional.

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE: Confirm that all devices and chanels are back online, if applicable.

PARTS NOTE: N/A

REFERENCE INFORMATION:

VTSS for VSM4-VSM4e with DOP - Installation and Service Guide

VTSS for VSM4 FICON - Installation, Operation, and Maintenance Guide

VTSS for VSM4-VSM4e with Local Operator Panel - Installation and Service Guide

VTSS for VSM5 - Installation and Service Guide

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