Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
 

In this Document

Goal

Solution

Applies to:

Goal

Fix a Faulty SL8500 Ethernet Switch.

Solution

PROBLEM OVERVIEW:

Ethernet switch provides private network connection in the SL8500. It is handling all internal library networking for the private system controller ports. If Ethernet switch fails, it may cause some component problems in:
- CAP
- Elevators and turntable assembly
- Drive TTI
- PTP
- Operator console

CONFIRM THE FAULT BY CHECKING:
Check internal network cables.
Check status of Ethernet switch:
     - Power supply
     - the lights
Check status of SL8500 using SLConsole

At this time, if the problem is not resolved, a Service Request will need to be opened for further evaluation of the problem.  Provide a Log Snapshot to the SR to help in diagnosing the problem.  A Customer Support Engineer will be dispatched accordingly.  Reference this Knowledge Entry in the opened SR.

Request customer to place the library offline with either ACSLS or HSC.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
- Review error logs to confirm internal networking problem
- Check internal network cables
- Check Ethernet switch status
- Power cycle Ethernet switch
- If not fixed, replace FRU (Ethernet switch)
- Record specific error code and messages associated with failure in case notes
- Record all relevant visual observations of error in case notes
- Record final fix in case notes

CONFIRM THE FIX BY: Check status of SL8500 using SL Console

PARTS NOTE:
https://support.us.oracle.com/handbook_internal/Systems/SL8500/SL8500_components.html#Miscellaneous
ADDITIONAL COMMENTS:

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