| Asset ID: |
1-71-1305778.1 |
| Update Date: | 2017-03-21 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1305778.1
:
452XXX-HITRACK CORRECTION COPY NORMAL END:ATR:402:2
| Related Items |
- Sun Storage 9985 System
- Sun Storage 9990 System
- Sun Storage 9990V System
- Sun Storage 9970 System
- Sun Storage 9960 System
- Sun Storage 9910 System
- Sun Storage 9980 System
- Sun Storage 9985V System
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP
Applies to:
Sun Storage 9980 System - Version Not Applicable and later
Sun Storage 9985 System - Version Not Applicable and later
Sun Storage 9990 System - Version Not Applicable and later
Sun Storage 9960 System - Version Not Applicable and later
Sun Storage 9910 System - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to replace faulty disk drive.
Solution
*DISPATCH INSTRUCTIONS*
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
SE9910/9960/9970 ST9980/9985/9990 Overview, Training on drive replacement and SVP operation.
TASK COMPLEXITY: 2
TIME ESTIMATE: 60 minutes
*FIELD ENGINEER INSTRUCTIONS*
PROBLEM OVERVIEW: HITRACK CORRECTION COPY NORMAL END
Not a Fault - Just an informational message indicating that the data from a faulty disk has been copied to a spare disk ending normally. Indicates faulty drive is ready for replacement.
CONFIRM THE FAULT BY CHECKING: Drive status in SVP for the drive location listed below.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
No pre-work required
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Replace Failed Drive (indicated in FRU Location) following SVP and Maintenance Manual instructions.
2. Confirm Drive Replacement in SVP.
3. Access Information Section of SVP to Clear and Complete SIM.
CONFIRM THE FIX BY:
Confirming the Copyback Started SIM is received by viewing SIM log for copyback message.
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
No action from customer is required.
PARTS NOTE:Site ID (Insert SiteID from the DEA Note)
FRU Location (Insert location from probem Summary)
FRU Part Number (Insert FRU part number from Systems Handbook Search)
ADDITIONAL COMMENTS:
9990V - 14acc.pdf page ACC04-190 ===> 07rep.pdf page REP01-250
9985V - 14acc.pdf page ACC04-130 ===> 07rep.pdf page REP01-250
9990 - 14acc.pdf page ACC04-240 ===> 07rep.pdf page REP01-160
9985 - 14acc.pdf page ACC04-150 ===> 07rep.pdf page REP01-250
9980 - 14acc.pdf page ACC04-240 ===> 07rep.pdf page REP01-150
9970 - 14acc.pdf page ACC05-160 ===> 07rep.pdf page REP01-150
9960 - 14acc.pdf page ACC04-300 ===> 07rep.pdf page REP01-150
9910 - 14acc.pdf page ACC04-300 ===> 07rep.pdf page REP01-150
This is a Machine Initiated Action Plan
Attachments
This solution has no attachment
