| Asset ID: |
1-71-1305776.1 |
| Update Date: | 2017-03-22 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1305776.1
:
How to Remove and Replace a HITRACK DRIVE BLOCKADE (DRIVE ERROR):ATR:904:2
| Related Items |
- Sun Storage 9985 System
- Sun Storage 9990 System
- Sun Storage 9970 System
- Sun Storage 9990V System
- Sun Storage 9960 System
- Sun Storage 9910 System
- Sun Storage 9985V System
- Sun Storage 9980 System
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP
Applies to:
Sun Storage 9960 System - Version Not Applicable and later
Sun Storage 9990V System - Version Not Applicable and later
Sun Storage 9985 System - Version Not Applicable and later
Sun Storage 9980 System - Version Not Applicable and later
Sun Storage 9985V System - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to Remove and Replace a HITRACK DRIVE BLOCKADE (DRIVE ERROR)
Solution
*DISPATCH INSTRUCTIONS*
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
SE9910/9960/9970 ST9980/9985/9990 Overview, Training on drive replacement and SVP operation.
TIME ESTIMATE: 90 minutes
TASK COMPLEXITY: 1
FIELD ENGINEER INSTRUCTIONS
PROBLEM OVERVIEW: HITRACK DRIVE BLOCKADE(DRIVE ERROR), HDD
Part order required, see info in part section below.
CONFIRM THE FAULT BY CHECKING: Drive status in SVP for the drive location listed below.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
No pre-work required
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Replace Failed Drive (indicated in FRU Location) following SVP and Maintenance Manual instructions.
2. Confirm Drive Replacement in SVP.
3. Access Information Section of SVP to Clear and Complete SIM.
CONFIRM THE FIX BY:
Confirming the Copyback Started SIM is received by viewing SIM log for copyback message.
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
No action from customer is required.
PARTS NOTE:Site ID (Insert SiteID from the DEA Note)
FRU Location (Insert location from problem Summary)
FRU Part Number (Insert FRU part number from Systems Handbook Search)
REFERENCE INFORMATION:
9990V - 14acc.pdf page ACC04-190 ===> 07rep.pdf page REP01-250
9985V - 14acc.pdf page ACC04-130 ===> 07rep.pdf page REP01-250
9990 - 14acc.pdf page ACC04-240 ===> 07rep.pdf page REP01-160
9985 - 14acc.pdf page ACC04-150 ===> 07rep.pdf page REP01-250
9980 - 14acc.pdf page ACC04-240 ===> 07rep.pdf page REP01-150
9970 - 14acc.pdf page ACC05-160 ===> 07rep.pdf page REP01-150
9960 - 14acc.pdf page ACC04-300 ===> 07rep.pdf page REP01-150
9910 - 14acc.pdf page ACC04-300 ===> 07rep.pdf page REP01-150
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