How to Remove and Replace a VSM/SVA Bad Hard Disk Assembly:ATR:899:3

Asset ID:	1-71-1305357.1
Update Date:	2018-04-02
Keywords:

Solution Type Technical Instruction Sure

Solution 1305357.1 : How to Remove and Replace a VSM/SVA Bad Hard Disk Assembly:ATR:899:3

Applies to:

Sun StorageTek V2X SVA Disk System - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek VSM5 System
Sun StorageTek VSM System - Version 4 to 5C [Release 4.0 to 5.0]
Sun StorageTek VSM4 System
Sun StorageTek V2X SVA Disk System
Information in this document applies to any platform.

Goal

How to Remove and Replace a VSM/SVA Bad Hard Disk Assembly

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED: V2X/VSM Training, including GFR guidelines and DOP

TASK COMPLEXITY: 3

TIME ESTIMATE: 60 minutes

*FIELD ENGINEER INSTRUCTIONS*

PROBLEM OVERVIEW: A Hard Disk Assembly posted an error and was taken offline.
This is verified by connecting to the box via LOP or DOP.

* WARNING - System down situation can result *

Hitachi manufactured drives are now available in spares depots. Please be aware that these new drives require the following VSM/SVA code levels:
VSM5C                 H02.14.50.00 and higher
VSM4/5                D02.14.51.00 and higher
V2Xf                    G02.09.00.00
V2X                     B02.02.00.00

If you receive Hitachi HDD, p/n's below, please verify VSM/SVA code level is one of the above before installing.
HDD 450Gb Hitachi          Part Number      7057391
HDD 146Gb Hitachi          Part Number      7064917 (450GB strap down to 146GB)
HDD 73Gb Hitachi           Part Number      7064916 (450GB strap down to 73GB)

***IMPORTANT***

If the VSM/V2X is running supporting microcode (above), you must order and install a new Hitachi drive, even if the failed drive is an older drive. Due to the limited number of older drives, it is necessary to extend their availability as long as possible until every machine is on supporting code.

If machine microcode level is not at correct level, reorder compatible Seagate HDD, AND work with your customer to upgrade the VSM/V2X as soon as possible before the supply of older drives is depleted.

Refer to doc id 1517180.1 for further details.

WARNING: Drive reconstruction cannot be in progress. During GFR drive loop reconfiguration is done. This loop reconfiguration may cause IP C-Link error messages or VLE RTDs may be put into maintenance mode.

From LOP (Local Op Panel):

1. From the the main screen, select 'Subsystem Availability'
2. Verify status of the Disk Array Units is a value other than 100%
3. Exit this screen with PF3
4. Go to 'Drive Module Status' and verify the HDA is in Unavailable/Broken Status
5. F3 back to main menu
6. Select F9 'Drive Module Status'
7. Hit F7 three times to show Unavailable Partition
8. Note any HDA in U.B. status

From DOP (Detached Op Panel):

1. From the main menu, select 'Subsystem Availability'
2. Verify 'Disk Array Units' is a value less than 100%
3. From the main menu, select 'Disk Drive/Array Status'
4. The broken HDA will show U.B. status

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? : The system can remain online

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Using LOP:
1. From the main menu, select F10 Log On
2. Enter the CSE password (default is b0022222)
3. Select F7 'Guided FRU Replacement Menu'
4. Select F4 'List Composite Failure'
5. Select appropriate CFE ID and follow the on screen step-by-step instructions for
    replacing the FRU

Using DOP: 
1. From the main menu log on with the CSE password (default is b0022222)
2. Select 'Guided FRU Replacement'
3. Select 'List Composite Failure Events (CFE)'
4. Select appropriate CFE ID
5. Select 'GFR Selected FRU' and follow on screen step-by-step instructions to 
    replace the FRU

CONFIRM THE FIX BY:

Verify from the 'Subsystem Availability Screen' that 'Disk Array Units' is at 100%

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

None

PARTS NOTE:

REFERENCE INFORMATION:
VTSS for VSM4-VSM4e with DOP - Installation and Service Guide

VTSS for VSM4 FICON - Installation, Operation, and Maintenance Guide

VTSS for VSM4-VSM4e with Local Operator Panel - Installation and Service Guide

VTSS for VSM5 - Installation and Service Guide

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