Sun Storage 6580 Array
 
Sun Storage 6180 Array
 
Sun Storage Flexline 280 Array
 
Sun Storage 2510 Array
 
Sun Storage 2540-M2 Array
 
Sun Storage 6780 Array
 
Sun Storage 2540 Array
 
Sun Storage 6140 Array
 
Sun Storage Flexline 210 Array
 
Sun Storage Flexline 380 Array
 
Sun Storage 2530-M2 Array
 
Sun Storage 2530 Array
 
Sun Storage 6540 Array
 
Sun Storage Flexline 240 Array
 
Sun Storage 6130 Array
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

Canned Action plan for 2500 and 6000 Field Verification of Power Input

Solution

DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:

2500 and 6000 Hardware Knowledge

Time Estimate: 180 minutes

FIELD ENGINEER INSTRUCTIONS


WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?

An outage may be required after engineer determines potential cause

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

Need an engineer to go on site and verify that power is getting distributed properly to the power supply.
1.  Verify that the power supply switch is in the ON position
2.  Check that the plug is seated at both ends.
3.  Verify that the circuit breaker is on for the rack that the array is installed, and to the side of the rack that powers the power supply.
4.  Verify that the rack is getting power for the circuit that supplies power to the power supply
After completing these checks, and finding that the power should be distributed properly, replace parts using the following order, based
on easiest to hardest to replace:
a) swap the cable to the power supply, and check status
b) swap the power supply
c) swap the power strip in the rack that the cable is plugged into
unless there are multiple power supply failures all on the same side of the rack, there is no reason to replace the circuit breaker.
If all of these have been replaced, engage advanced resolution for the product to help determine cause.


OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:

1. Verify that the No Input fault has been cleared on the array

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:  Initial parts not required, may require parts as identified.
REFERENCE INFORMATION:  None.

This solution has no attachment