Sun SPARC Enterprise M9000-64 Server
 
Sun SPARC Enterprise M9000-32 Server
 
Sun SPARC Enterprise M8000 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP

Applies to:

Goal

CAP PROBLEM OVERVIEW: M8000/M9000 Faulty Operator Panel

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To report errors or request improvements on this procedure,
please go to http://support.us.oracle.com and put a comment on Doc ID: 1303301.1
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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
The engineer should be M8000/M9000 trained

TASK COMPLEXITY: 2

TIME ESTIMATE: 150 minutes


FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

A data backup is not a pre-requisite but is a wise precaution.
The customer is required to perform a system shutdown when replacing the OPNL.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: Do not replace the XSCFU and OPNL simultaneously. Execute the showhardconf command or the
showstatus command to confirm that the component replaced earlier is operating normally, before replacing the subsequent FRU.

Cold Replacement:
1) Change the mode switch setting on the operator panel from Locked to Service.
2) Following either method a) or b) shutdown and power off all domains.
     a) Press and hold the POWER switch on the operator panel for at least four seconds.
     b) Log in to XSCF and run the poweroff -a command.
3) Confirm that the power-off processing is completed by confirming that the
POWER LED (green) on the operator panel is off.
Note: On a M9000 with an expansion cabinet the base cabinet should be switched off first then the expansion cabinet.
Note: On a M9000 with an expansion cabinet the expansion cabinet should be switched on first then the base cabinet.
4) Switch off all main line switches for the AC section (ACS) in the power supply system.
5) Once the replacement is complete switch on all main line switches for the AC section (ACS) in the power supply system.
6) Once the replacement is complete check the status to ensure no further fru's are in degraded or faulted status.
XSCF> showhardconf -M
XSCF> showstatus

In cases where there is a firmware mismatch, example below, please use doc 1361607.1 to resolve the message.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
No additional work is required of the customer

PARTS NOTE:
None

REFERENCE INFORMATION:
Service Manual: http://download.oracle.com/docs/cd/E19415-01/index.html

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