M8000 M9000 How to Replace a Failed IOUA PCI Card:ATR:2245:2

Asset ID:	1-71-1303288.1
Update Date:	2016-01-20
Keywords:

Solution Type Technical Instruction Sure

Solution 1303288.1 : M8000 M9000 How to Replace a Failed IOUA PCI Card:ATR:2245:2

Applies to:

Sun SPARC Enterprise M9000-32 Server - Version Not Applicable and later
Sun SPARC Enterprise M9000-64 Server - Version Not Applicable and later
Sun SPARC Enterprise M8000 Server - Version Not Applicable and later
Information in this document applies to any platform.

Goal

CAP PROBLEM OVERVIEW: IOUA Failure

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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
The engineer should be M8000/M9000 trained.

TASK COMPLEXITY: 2

TIME ESTIMATE: 150 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Customer should shutdown and power off the domains.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Note: See Service Manual if more detailed instructions are needed.

Caution -- Align the PCI card with the slot guides, insert it carefully, and secure it firmly.
Caution -- Do not forcibly push the PCI card when inserting it.

Hot Replacement:

1. Ensure customer has powered down domain.
2. Confirm POWER LED on PCI card is off.
3. Remove cassette of card to be replaced.
4. Remove card from cassette. (Use conductive mat.)
5. Mount replacement card on cassette.
6. Mount the PCI cassette.
7. Power on domain.
8. Check status to ensure no fru's are degraded or faulted.

Cold Replacement:

1. Change OPNL from Locked to Service.
2. Ensure customer has powered down domains.
3. Confirm POWER LED on OPNL is off.
Note: On a M9000-64 the base cabinet should be switched off first.
4. Switch off all main line switches.
5. Check XSCF STANDBY LED on OPNL goes out.
6. Remove cassette of card to be replaced.
7. Remove card from cassette. ( Use conductive mat. )
8. Install replacement card on cassette.
9. Install cassette.
Note: On a M9000-64 the expansion cabinet should be switched on first.
10. Switch on all main line switches.
11. Check status to ensure no fru's are degraded or faulted.
12. Confirm that XSCF STANDBY LED on OPNL remains lit.
13. Start (power on) all domains.
14. Return mode switch on OPNL to its original position.

Active Replacement:

Note: The IOUA does not support PHP. The alternative is to DR out the IOU Board as follows:

1. Execute showfru, showdcl, showboards to identify the affected domains

IO to the XSB must be quiesced to perform the next steps. See the DR Users Guide chapter 2 for more information.

2. The DVD/Tape device will need to be deconfigured.

XSCF> cfgdevice -l
XSCF> cfgdevice -c detach -p port_no

3. Execute the deleteboard command to dynamically disconnect the IOU from all the affected domains
4. Remove cassette of card to be replaced.
5. Remove card from cassette. (Use conductive mat.)
6. Mount replacement card on cassette.
7. Mount the PCI cassette.
8. Execute the addboard command to dynamically connect the IOU to all the affected domains
9. Reattach the DVD/Tape device

XSCF> cfgdevice -c attach -p port_no
XSCF> cfgdevice -l

11. Check status to ensure no fru's are degraded or faulted.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Restart software applications per applicable administration guides to resume system operation.

=================== Other info ===================

REFERENCE INFORMATION:
Service Manual: http://download.oracle.com/docs/cd/E19415-01/index.html

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