M8000 M9000 How to Replace Failed Internal Disks:ATR:2244:2

Asset ID:	1-71-1302148.1
Update Date:	2018-04-23
Keywords:

Solution Type Technical Instruction Sure

Solution 1302148.1 : M8000 M9000 How to Replace Failed Internal Disks:ATR:2244:2

Applies to:

Sun SPARC Enterprise M9000-32 Server - Version Not Applicable and later
Sun SPARC Enterprise M9000-64 Server - Version Not Applicable and later
Sun SPARC Enterprise M8000 Server - Version Not Applicable and later
Information in this document applies to any platform.

Goal

CAP PROBLEM OVERVIEW: Internal Disk Failure

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To report errors or request improvements on this procedure,

please go to http://support.us.oracle.com and put a comment on Doc ID: 1302148.1

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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

M9000 Product Training/Experience

TASK COMPLEXITY: 2

TIME ESTIMATE: 150 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Someone with root access is required to properly unconfigure/configure the disk per instruction below.

The customer is not required to perform a system shutdown unless opting for 'Cold Replacement'

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Active Replacement:

1. Prepare for replacement.

From the OS, cfgadm -a command to verify Ap_Id.

Stop the use of HDD by the application and disconnect the HDD from the OS.

This procedure varies depending on disk mirroring software.

If you are not using disk mirroring software, use the "cfgadm -c unconfigure" command to disconnect the target from the OS.

If the unconfigure steps fails use:

$ cfgadm -x remove_device <Ap_Id>

If you are using disk mirroring software, see the manual of that software for how to disconnect the disk.

2. Blink the CHECK LED of the HDD to be replaced.

From the OS, cfgadm -x led=fault,mode=blink <Ap_Id>

3. Remove the HDD unit to be replaced.

4. Mount the replacement HDD.

Caution: Do not forcibly push the HDD when inserting it.

5. Configure the HDD into the system.

From the OS, cfgadm -x led=fault,mode=off

6. Configure the HDD into the OS.

The procedure of configuring the HDD into the OS varies depending on whether or not using the disk mirroring software or other supporting software.

When you are not using such kind of software, you can use the "cfgadm -c configure" command to configure the target into the OS.

After configured, conduct the necessary operation such as format, as required.

When you are using the above software, see the manual of that software for how to configure the disk.

Note: Detailed SVM instructions can be found at http://docs.oracle.com/cd/E19253-01/816-4520/troubleshoottasks-33506/index.html.
Note: Detailed ZFS instructions can be found in Document 1002753.1

Hot Replacement

1. Shutdown / Power off the the target domain.

2. Remove the HDD unit to be replaced.

3. Mount the replacement HDD.

Caution: Do not forcibly push the HDD when inserting it.

4. Power on / boot the target domain.

5. Configure the HDD into the OS.

The procedure of configuring the HDD into the OS varies depending on whether or not using the disk mirroring software or other supporting software.

When you are using the above software, see the manual of that software for how to configure the disk.

Note: Detailed SVM instructions can be found at http://docs.oracle.com/cd/E19253-01/816-4520/troubleshoottasks-33506/index.html.

Note: Detailed ZFS instructions can be found in Document 1002753.1

Cold Replacement

1. Change OPNL from Locked to Service.

2. Ensure customer has powered down domains.

3. Confirm POWER LED on OPNL is off.

Note: On a M9000-64 the base cabinet should be switched off first.

4. Switch off all main line switches.

5. Remove the HDD unit to be replaced.

6. Mount the replacement HDD by aligning the HDD with the slot guides, insert it carefully, and secure it firmly.

Caution: Do not forcibly push the HDD when inserting it.

Note: On a M9000-64 the expansion cabinet should be switched on first then the base cabinet.

7. Once replacement is complete switch on all main line switches.

8. Check status to ensure no fru's are degraded or faulted.

9. Confirm that the XSCF STANDBY LED on OPNL remains lit.

10. Start (power on) all domains.

11. Return mode switch on OPNL to its original position.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Note: Detailed SVM instructions can be found at http://docs.oracle.com/cd/E19253-01/816-4520/troubleshoottasks-33506/index.html.

Note: Detailed ZFS instructions can be found in Document 1002753.1

Restart software applications per applicable administration guides to resume system operation.

======================== Other info =====================

REFERENCE INFORMATION: Service Manual: http://download.oracle.com/docs/cd/E19415-01/index.html

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