Sun SPARC Enterprise M3000 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

In this Document

Goal

Solution

References

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP

Applies to:

Goal

CAP PROBLEM OVERVIEW: M3000, System Board servicing

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To report errors or request improvements on this procedure,
please go to http://support.us.oracle.com and put a comment on Doc ID: 1293770.1
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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

M3000 Trained

TASK COMPLEXITY: 4

TIME ESTIMATE: 180 minutes

FIELD ENGINEER INSTRUCTIONS

If xcp is below 1115 - Due to bug 7109770  it is recommended to obtain a service mode password before going onsite to perform service.

if xcp is XCP1115 or above clearfault does not require service mode.

The MBU fault status will need to be cleared after replacement. 

For more information see Accessing service mode on the Sun SPARC(R) Enterprise M9000/M8000/M5000/M4000/M3000 Platform <Document 1002928.1>

and

Sun SPARC(R)Enterprise M3000/M4000/M5000/M8000/M9000 (OPL) Servers: Fault clearing and LEDs behavior <Document 1007101.1>

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

* When replacing the MBU, use the same type of FRU as the FRU mounted on the previous MBU. If you use a different type of FRU, it may not work properly.

* Do not replace the MBU and the operator panel at the same time. Otherwise, the system may not operate correctly.

* Use the showhardconf command or showstatus command to verify that the replacement unit of the first replaced FRU is fully operational, before replacing the other FRU.

* Take ESD Precautions.

* The XSCFU and MBU are the same FRU and should not be replaced separately. *

* Do Not DISASSEMBLE the MBU FRU.  This includes removing DDC's, riser boards, and XSCFU. *

Note – After the replacement of the motherboard unit is completed, the system clock must be reset using setdate.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

A. Accessing MBU

1. Power off server using the poweroff -a command at the XSCF command prompt.  Verify POWER LED is off, and disconnect power cords.
2. Remove all cables from external interface block on rear panel.
3. Pull PSU out several centimeters to rear side.
4. Slide server out from equipment rack.
5. Loosen screws securing cable management arm to left rear of server.
6. Pull cable management arm out from equipment rack.
7. Remove top cover, PCI Cards, & air duct.
8. Disconnect all cables from MBU.
9. Loosen two screws securing shutter unit, and slide securing bracket on PSU.
10. Remove shutter unit.

B. Removing MBU

1. Remove four screws securing MBU.
2. Hold two opaque handles on both sides of MBU and lift MBU while sliding it out.
3. Remove MBU from server, and place it on a conductive mat.

   *** When removing MBU from server, take care not to damage the connector. ***

4. Remove DIMMs.

C. Mounting MBU

1. Hold two opaque handles on both sides of MBU and slide in while lowering to align with the predetermined position from the front of the server.

   *** When mounting MBU in server, take care not to damage the connector. ***

2. Install and tighten the four screws to secure MBU in position.

D. Reassembling Server

1. Align shutter unit with securing bracket on PSU, and secure it with two screws.
2. Mount DIMMs.
3. Reconnect all cables to their original destinations.
4. Attach air duct,PCIe cards, & top cover.
5. If the equipment rack has a Quake-Resistant Kit or stabilizer, return to its original position.
6. Mount PSU.
7. Power on server.

   Connect all power cords to power outlets.

   Verify that XSCF STANDBY LED on operator panel is on.

   Set mode switch on OPNL to desired mode position

8. Check the version of XCP ( version -c xcp ) installed on the freshly replaced MBU,

   - make sure it matches the version of the XCP that was replaced,

   - update the XCP revision when applicable.  ( This can take upto 30 minutes or more. )

   NOTE: In order to download and install the XCP images on your system, please refer to the Web Users Interface (BUI) and  getflashimage  documentation to download an image on to the XSCF, and the flashupdate  documentation to install the XCP image on to the XSCF.  

   - After the replacement of the motherboard unit is completed, the system clock must be reset using setdate.

   Example> Set the current time to 2013-10-27 16:59:00 local time.
   XSCF> setdate -s 102716592013.00
   Fri Oct 27 16:59:00 MST 2013
   The XSCF will be reset. Continue? [y|n]:y

9. Confirm hardware fix by running the following commands:
   XSCF> showhardconf -M
   XSCF> showstatus

   Note: Please be aware when running XCP1114 the MBU status may become "degraded" and won't be able to be cleared. See doc 1538391.1 for more information.

    

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Verify functionality, no service LEDs or messages.

PARTS NOTE:

REFERENCE INFORMATION:
Service Manual: http://download.oracle.com/docs/cd/E19867-01/index.html

References

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