SunFire V480/V490 Memory DIMM Replacement:ATR:1000:1 [Video]

Asset ID:	1-71-1272653.1
Update Date:	2017-07-24
Keywords:

Solution Type Technical Instruction Sure

Solution 1272653.1 : SunFire V480/V490 Memory DIMM Replacement:ATR:1000:1 [Video]

Applies to:

Sun Fire V480 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V490 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

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To report errors or request improvements on this procedure,
please go to https://mosemp.us.oracle.com and put a comment on Doc ID: 1272653.1
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OTube How to Remove and Replace a Sun Fire V480/V490 Memory DIMM

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Field training in Sun Fire V480/V490 Server

- TIME ESTIMATE: 25 minutes
- TASK COMPLEXITY: 1

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:
Memory DIMM failed

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
A data backup is not a prerequisite but is a wise precaution. The customer should conduct an orderly software system shutdown.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Follow standard ESD procedures to avoid Electrostatic Discharge.

Note:
Use max post only when searching for IO Controller issues, Fatal Resets, and Unrecoverable Errors(UEs) that Solaris is unable to properly diagnose. If diag-level is set to max at OBP, confirm with customer that if can be moved to the factory default of min.

See: Guidance for POST Diagnostic Level Setting on Sun Fire[TM] 280R, V480, V490, V880, V890 and V880z servers. (Doc ID 1582330.1) for details.

Note:
If the DIMM to be serviced is in Slot B Board, Please remove the Slot A Board also.
This is to address the issue "Due to Marginal seating of Sun Fire V490 and V480 CPU/Memory boards is causing hard to diagnose non-fatal, fatal, and CPU/Memory board power-on faults. (Doc ID 1000557.1)"
During installation, Please make sure the Slot B Board is installed prior to installing the Slot A Board. Please refer to the Doc for more details.

1. Shutdown Solaris
2. Poweroff the system
3. Slide the system out of the cabinet
4. Remove the CPU access panel
5. Remove the CPU/Memory board where the faulty DIMM is located
6. Remove the DIMM access panel from the CPU/Memory board
7. Replace the faulty DIMM
8. Install the DIMM access panel onto the CPU/Memory board
9. Install the CPU/Memory board to the chassis
10. Install the CPU access panel
11. Slide the system into the cabinet
12. Poweron the system

Note:

Components may have been manually disabled with asr. See Document 1004897.1 for a more complete discussion on asr.

For information on fault clearing in FMA see Document 1009467.1

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Verify presence of memory in banner and prtdiag.
Restart software applications per applicable administration guides to resume system operation.

PARTS NOTE:

REFERENCE INFORMATION:

REFERENCE INFORMATION:
816-0907 Sun Fire V480 Server Parts Installation and Removal Guide
817-3952-11 Sun Fire V490 Parts Installation and Removal Guide

<Document 1000557.1> Marginal seating of Sun Fire V480/V490 CPU/Memory boards is causing hard to diagnose non-fatal, fatal, and CPU/Memory board power-on faults.

References

<NOTE:1004897.1> - Using ASR commands to manually enable/disable CPUs on a Sun Fire[TM] V480/V880 V490/v890

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