How to Replace a Failed Sun Fire V880/V890 Memory DIMM [VCAP]

Asset ID:	1-71-1272327.1
Update Date:	2017-08-08
Keywords:

Solution Type Technical Instruction Sure

Solution 1272327.1 : How to Replace a Failed Sun Fire V880/V890 Memory DIMM [VCAP]

Applies to:

Sun Fire V880 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V880z Visualization Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V890 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

How to Replace a Failed Sun Fire V880/V890 Memory DIMM

Solution

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DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Field training in Sun Fire V880/V890 Server

- TIME ESTIMATE: 60 minutes
- TASK COMPLEXITY: 1

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:
Memory DIMM failed

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
A data backup is not a prerequisite but is a wise precaution. The customer should conduct an orderly software system shutdown.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Follow standard ESD procedures to avoid Electrostatic Discharge.

Note:
Use max post only when searching for IO Controller issues, Fatal Resets, and Unrecoverable Errors(UEs) that Solaris is unable to properly diagnose. If diag-level is set to max at OBP, confirm with customer that if can be moved to the factory default of min.

See: Guidance for POST Diagnostic Level Setting on Sun Fire[TM] 280R, V480, V490, V880, V890 and V880z servers. (Doc ID 1582330.1) for details.

1. Shutdown Solaris
2. Poweroff the system
3. Slide the system out of the cabinet
4. Open and remove the system side door
5. Remove the CPU/Memory board which the faulty DIMM located
6. Remove the DIMM access pannel from the CPU/Memory board
7. Replace the faulty DIMM
8. Install the DIMM access pannel onto the CPU/Memory board
9. Install the CPU/Memory board to the chassis
10. Install and close the system side door
11. Slide the system into the cabinet
12. Power on the system

Note: Components may have been manually disabled with asr. See Document 1004897.1 for a more complete discussion on asr.

For information on fault clearing in FMA see Document 1009467.1

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Run through max diags of the system prior to handing back to customer. A POST run at max diags can take 30 minutes + on its own.
Then restart software applications per applicable administration guides to resume system operation.

PARTS NOTE:

REFERENCE INFORMATION:

Sun Fire V880 Server Service Manual
Sun Fire V890 Server Service Manual
<Document 1000557.1> Marginal seating of Sun Fire V480/V490 CPU/Memory boards is causing hard to diagnose non-fatal, fatal, and CPU/Memory board power-on faults.

References

<NOTE:1000557.1> - Marginal seating of Sun Fire V490 and V480 CPU/Memory boards is causing hard to diagnose non-fatal, fatal, and CPU/Memory board power-on faults.
<NOTE:778.1> - Troubleshooting Video Issues in MOS
<NOTE:1004897.1> - Using ASR commands to manually enable/disable CPUs on a Sun Fire[TM] V480/V880 V490/v890

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