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Asset ID: 1-71-1272260.1
Update Date:2017-08-08
Keywords:

Solution Type  Technical Instruction Sure

Solution  1272260.1 :   Sun Fire V880 - V890 How to Replace a Faulty CPU Memory Board [VCAP]  


Related Items
  • Sun Fire V890 Server
  •  
  • Sun Fire V880 Server
  •  
  • Sun Fire V880z Visualization Server
  •  
Related Categories
  • PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
  •  
  • Microlearning>Video>ML-VID-VCAP
  •  




In this Document
Goal
Solution
References


Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP

Applies to:

Sun Fire V890 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V880 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V880z Visualization Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

Sun Fire V880 - V890 How to Replace a Faulty CPU Memory Board

Solution

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DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Field training in Sun Fire V880/V890 Server

- TIME ESTIMATE: 40 minutes
- TASK COMPLEXITY: 3

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:
Faulty CPU-Memory Board

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
A data backup is not a prerequisite but is a wise precaution.

Note:
Use max post only when searching for IO Controller issues, Fatal Resets, and Unrecoverable Errors(UEs) that Solaris is unable to properly diagnose.  If diag-level is set to max at OBP, confirm with customer that if can be moved to the factory default of min.

See:  Guidance for POST Diagnostic Level Setting on Sun Fire[TM] 280R, V480, V490, V880, V890 and V880z servers. (Doc ID 1582330.1) for details.



The customer should conduct an orderly software system shutdown.
System powered off is required.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Removal: Power Off System, Open & Remove a Side Door
1. Identify CPU/Memory board that should be removed.
2. Loosen 2 captive screws securing CPU/Memory board.
3. Rotate the green CPU/Memory board ejection levers outward so CPU/Memory board connectors disengage from motherboard.
4. Pull CPU/Memory board from chassis.
5. Place CPU/Memory board on antistatic mat.
6. If not immediately replacing CPU/Memory board, install CPU air baffle into its slot next to CPU fan trays.
7. If you are not immediately replacing CPU/Memory board, install dust cover on that slot's motherboard CPU/Memory board connectors.

Installation:
If you are replacing a faulty CPU/Memory board with a new one, you must transfer memory modules from faulty CPU/Memory board to new one.

Remove all Memory Modules from Faulty board & install all Memory Modules on new board
1. Locate CPU/Memory board slot into which you want to install new board.
2. If present remove dust cover from motherboard VHDM connector.
3. If CPU air baffle is installed in CPU/Memory board's slot, remove air baffle.
4. Make sure that green ejection levers on CPU/Memory board are rotated out at least 90 degrees.
5. Slide CPU/Memory board into guides in chassis. Stop once CPU inject/ejectors begin to contact frame.
6. Grasp both injectors & rotate them simultaneously. Avoid rocking board in since it will have a tendency to pull to the left (front) side of the chassis as viewed from the CPU side. The goal is to create a smooth uniform installation.
7. Once injectors are fully rotated in, hand tighten both captive screws. It is important to try & install them by hand prior to using a driver.
8. Once hand tightened, use a No.2 Phillips driver & fully seat the right hand screw first to 8-12 in-lbs, then repeat for the left captive screw.

 

Note:  Components may have been manually disabled with asr. See Document 1004897.1 for a more complete discussion on asr.




OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
1. Power On the System
2. After module has been installed & power is applied, look at two LEDs on module to confirm good operation; i.e. green LED on, module OK. If green LED is not lit, module bad.
3. Close the Side Door
4. Initiate a Boot
Note: If module being added to system is placed into a slot that was previously unoccupied, a boot -r is required.


PARTS NOTE:

REFERENCE INFORMATION:
V880 http://download.oracle.com/docs/cd/E19095-01/sfv880.srvr/index.html
V890 http://download.oracle.com/docs/cd/E19095-01/sfv890.srvr/index.html

References

<NOTE:1004897.1> - Using ASR commands to manually enable/disable CPUs on a Sun Fire[TM] V480/V880 V490/v890

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