Sun Fire V880 - V890 How to Replace a Faulty Motherboard Board [VCAP]

Asset ID:	1-71-1272183.1
Update Date:	2017-08-08
Keywords:

Solution Type Technical Instruction Sure

Solution 1272183.1 : Sun Fire V880 - V890 How to Replace a Faulty Motherboard Board [VCAP]

Applies to:

Sun Fire V880z Visualization Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V880 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V890 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

Sun Fire V880 - V890 How to Replace a Faulty Motherboard Board

Solution

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DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Field training in Sun Fire V880/V890 Server

TIME ESTIMATE: 75 minutes

TASK COMPLEXITY: 3

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:

Bad Motherboard

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:

A data backup is not a prerequisite but is a wise precaution.
The customer should conduct an orderly software system shutdown.
Power down system & disconnect Power Cord.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Follow standard ESD procedures to avoid Electrostatic Discharge

Note:
Use max post only when searching for IO Controller issues(max post does not add testing for individual PCI cards), Fatal Resets, and Unrecoverable Errors(UEs) that Solaris is unable to properly diagnose. The 2 IO controllers are on the V880/V890 Motherboard. If diag-level is set to max at OBP, confirm with customer that if can be moved to the factory default of min.

See: Guidance for POST Diagnostic Level Setting on Sun Fire[TM] 280R, V480, V490, V880, V890 and V880z servers. (Doc ID 1582330.1) for details.

1 Remove CPU/Memory Boards
2 Remove CPU/Memory Board Status Assembly
3 Disconnect CPU/Memory board status assembly cable (P35) from motherboard @ connector P35 (LED).
4 Disconnect motherboard power cable (P8) from motherboard @ connector J4702 (Main Power).
5 Disconnect motherboard power cable (P9) from motherboard @ connector J4701 (48 Volt Power).
6 Disconnect base backplane FC-AL cable (A & B) from motherboard @ connectors A(FCALIN) & B(FCALOUT).
7 Remove Gigabit Ethernet housing from rear panel.
8 Remove 15 M4 Phillips screws securing motherboard to centerplane.
9 If system I/O board is installed, disengage motherboard from system by rotating two ejection levers away from motherboard.
10 Remove motherboard from system.
11 Place motherboard on an antistatic mat.
12 Transfer CPU/Memory board connector dust covers from replacement motherboard to faulty motherboard.
13 If you are installing a new motherboard, remove CPU/Memory board connector dust cover from every slot onto which you will install a CPU/Memory board. Keep dust covers on any unused slots.
14 Carefully position motherboard in chassis against centerplane.
15 If system I/O board is installed, seat motherboard in system by evenly and firmly pushing on top outer ends of motherboard stiffener and ejection assembly. Caution - Do not push on ejection levers to seat motherboard in system.
16 Replace 15 M4 Phillips screws that secure motherboard in chassis.
17 Replace two Phillips screws that secure Gigabit Ethernet connector housing to rear panel.
18 Connect motherboard power cable (P8) to motherboard @ connector J4702 (Main Power).
19 Connect motherboard power cable (P9) to motherboard @ connector J4701(48 Volt Power).
20 Connect base backplane FC-AL cable (A & B) to motherboard at connectors A(FCALIN) and B(FCALOUT).
21 Connect CPU/Memory board status assembly cable (P35) to motherboard at connector P35.
22 Install CPU/Memory Board Status Assembly.
23 Install CPU/Memory Boards
24 Run POST and OpenBoot Diagnostics tests to verify that system functions correctly with part(s) just installed. For maximum test coverage, set OpenBoot configuration variable diag-level to max prior to starting diagnostic tests.

For information on fault clearing in FMA see Document 1009467.1

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:

Boot server & confirm full functionality

PARTS NOTE:

None

REFERENCE INFORMATION:

V880 http://download.oracle.com/docs/cd/E19095-01/sfv880.srvr/index.html
V890 http://download.oracle.com/docs/cd/E19095-01/sfv890.srvr/index.html

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