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In this Document

Goal

Solution

References

Applies to:

Goal

This note describes how to add a support identifier to your user account.

Solution

1. Login to Support.oracle.com (My Oracle Support or Cloud Support Portal)
2. Select your name at the top right of the page to access the dropdown.
3. Select "My Account"

My Oracle Support View:



4. Make sure you are scrolled up to the top of the web page and can view the "Support Identifiers" section. (If section is not showing, expand using the center arrow)
5. Select "Request Access" button

My Oracle Support View:


6. There are two options for adding a Support Identifier (SI): Add the SI directly, input your organization name and note to the approver, or add it using the serial number of the Hardware, the organization and note to the approver.

My Oracle Support View:

7. Select "Request Access"

8. If this is the first account requesting the SI, the system may prompt for acceptance of the SI Administrator role, accept the admin privilege.

9. If the request is properly submitted a message saying "Request to access Support Identifier xxx from user xxx successfully sent" will be shown.

10. If the account requesting the SI is the first account requesting access:

• If the email domain matches the Account name on the SI, the admin request will automatically be approved.
• If the email domain does not match the account name, the status of the request will go to "Pending Oracle Approval".

11. Requests in status "Pending Oracle Approval" are evaluated by an Oracle team in charge of approving SI first Administrators. A response (approval/rejection) should occur within 24-hours.

            NOTE: What Does Status 'Pending Oracle Approval' Mean and How to Expedite Activation (Doc ID 1278196.1)

12. Requests in status "Pending" are to be approved by current My Oracle Support (MOS) Administrator account for the SI, within the organization that owns the SI. To facilitate approval, user can send a blind notification from My Oracle Support using the blue "view" link under the administrator column. See: How to Find/View the Customer User Administrator (CUA) Information for Your Support Identifier in My Oracle Support. (Doc ID 1334433.1)

13. Once approved the SI can be used by the account from My Oracle Support (MOS).

NOTE: If you are a  admin looking to add another user to an SI, Please see:
How a Customer User Administrator (CUA) Can Add Users to Support Identifiers (Doc ID 2143567.1)

References

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