Sun StorEdge[TM] 6320: How to Collect an Extractor

Asset ID:	1-71-1018865.1
Update Date:	2016-01-07
Keywords:

Solution Type Technical Instruction Sure

Solution 1018865.1 : Sun StorEdge[TM] 6320: How to Collect an Extractor

Applies to:

Sun Storage 6320 System - Version All Versions and later
All Platforms

Goal

This document describes how to collect Solution Extract collections for support and troubleshooting of a Sun StorEdge[TM] 6320 Array.

Solution

The Sun StorEdge[TM} 6320 uses a special version of StorADE which includes the extractor script.

1. Connect to StorADE using your web browser, and log in.

https://<sp_ip_addr>:7443
LOGIN: ras
PASSWD: agent

If you cannot connect or log into the SP using the method above, please correct the access problem to the SP. Reference <Document: 1019956.1>: Troubleshooting Sun StorEdge[TM] 6320 Loss Of management Access Faults
If you get the splash page, continue to Step 2.

2. Click Monitor -> Utilities -> Solution.

3. Enter the correct password for the array(s)

4. Click the "Start Extract" button You will then be able to download the extractor output from the GUI when it completes.

These are internal Steps to follow.

In addition to the GUI based collection, you can collect the Solution Extract using the command line on the SP. This has to be done either via serial or connecting in using a laptop into the component LAN and a laptop, or through SSRR.

To obtain an extractor, on the service processor run:

# /opt/SUNWstade/sysbin/se_extract -r -d 2 -b

It will create a tar file and a logfile of the command execution in the
/var/opt/SUNWstade/DATA/Download/Solution directory.

The file must then be ftp'd or otherwise downloaded to a remote system.

Previously Published As
73506

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