Sun Storage C4 Tape Library
 

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The OEM manufacturer of this Library  has designed 2 processes in the library firmware to intended to gather dump information on this library ..
**  process # 1 is for the FSE if the customer is not doing self service .. and is under ""  Taking a Log Trace on the C4 Library  "" and is password protected 
**  process # 2 is for customer specific action under "" Failure Analysis File  "" (Prior to calling customer support with a library problem, capture the failure analysis file and have it available when contacting customer support.)
         process # 2 was intended by the OEM manufacture of the library to assist customer in capturing the failing data .. for Customer Support and is available for his use.

Applies to:

Goal

This document describes C4 - How to acquire an FA (failure analysis) dump from Library.

Error logs

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
Familiar with C4 library.

- TIME ESTIMATE: 30 minutes

- TASK COMPLEXITY: 1

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
- PROBLEM OVERVIEW:
C4 library reporting errors.  Need additional information to help resolve issue.

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE

RESOLUTION ACTIVITY?:
- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:
Library can be online at time of error information gathered.

Steps to Follow
There are 2 ways to produce a FA dump off a C4 so Tape Hardware Support can have dump files to review.
Refer to the attached documents below for complete information.

Taking a Log Trace on the C4 Library
Login to the C4 library webserver via a web browser:
Input IP Address/service.html (i.e 172.20.97.112/service.html) in the address bar
A login Prompt will popup on the screen.
Username: service
Password: ATLfse
Press the OK button.
Press the Enable Telnet button.
Telnet now enabled.
To download the C4 library logs, you need to setup a HyperTerminal session:
Connect using TCP/IP
Input the Host address IP Address
login: service (press spacebar) password: ATLfse (press Enter)
PX500> (will apprear on the screen)
From the Transfer pull-down menu select Capture Text
Browse to the directory you want the log file to reside in and provide a file name.
Please use the following file name nomenclature: C4_date_error/sympton.txt
Press the Start button
PX500> fa (Enter)
When the log has finish downloading, stop the data transfer.
From the Transfer pull-down menu select Capture Text Ý Stop.

Failure Analysis File
Prior to calling customer support with a library problem, capture the failure analysis file and have it available when contacting customer support.
To connect a service PC to the PX500 series library:
1. Using the 9-pin RS-232 to 3mm cable (see figure 81) provided with the library, connect the 9-pin
   connector a COM port on a local PC and to the serial port on the library system controller board (SCB)
   (see figure 82).
2. Open a HyperTerminal window on the service PC and set the following properties:
• Baud rate 38400
• Data bits 8
• Parity none
• Stop bits 1
• Flow controlnone
• Emulation ANSI
3. Type <Control-L> to access the command prompt.
4. From the Transfer menu at the top of Hyper Terminal, select the Capture Text...
5. Enter a file name and click Start.
6. At the command prompt, type fa and press <Enter>.
    After the command has executed, select Stop from the Capture Text menu. Have this text file available
    when contacting Oracle TSC support.

 OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE: na

PARTS NOTE: na

REFERENCE INFORMATION:

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