| Asset ID: |
1-71-1015627.1 |
| Update Date: | 2018-01-01 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1015627.1
:
McData - How to gather support logs using SANPilot
| Related Items |
- McData Sphereon 4500 Fabric Switch
- McData Intrepid 6140 Director
- McData Intrepid 6064 Director
- McData 3232 Switch
|
| Related Categories |
- PLA-Support>Sun Systems>DISK>Switch>SN-DK: McData Switch
- _Old GCS Categories>Sun Microsystems>Switches>McData
|
PreviouslyPublishedAs
224134
***Checked for relevance on 1-JAN-2018***
ProductMcData
Description
This procedure only applies to switches running McData firmware (EOS) versions 7.x and lower. McData changed the GUI in versions 8.x and higher. It is no longer called SANPilot - It is called EFCM Basic and the procedure is different.
How to gather support logs from a McData switch using SANPilot GUI interface
Steps to FollowTroubleshooting Steps
If the McData switch is being administered by an EFCM management server (8.0 or higher), refer to <Document: 1018352.1> for procedure.
1. Open a browser window and enter the IP address for the switch in question. (This will open the default hardware element manager called "SANPilot.")
2. Log into SANPilot using an Administrator username and password.
3. On the left-hand side of the page there are five page options. Select Monitor.
3. At the top of the page there will be four tabs. Select Logs.
4. On the left side of this tab there are three underlined entries for different logs followed by a fourth link for all logs. Click on the link titled All Logs. (This will produce a file called "log_information.txt", it will also display this log on your screen.)
5. Using the file menu on your browser, save this file to a directory (make note of the directory) using the default name.
6. To gather the second of the two logs, click on the link on the left titled Operations.
7. At the top of the page there will again be four tabs. Select Maintenance.
8. Slightly below the four main tabs there will be three sub-tabs. Select Product Info.
9. Click on the link titled Product Information. (This will produce a file called "product_information.txt", it will also display this log on your screen.)
10. Using the file menu on your browser, save this file to a directory (make note of the directory) using the default name.
The Oracle Support Engineer working the case will instruct where to send these files to.
Previously Published As
STKKB56606
Attachments
This solution has no attachment
