Sun Enterprise[TM] 3000, 4000, 5000, and 6000 systems troubleshooting guide and cheat sheet

Asset ID:	1-71-1010230.1
Update Date:	2017-03-29
Keywords:

Solution Type Technical Instruction Sure

Solution 1010230.1 : Sun Enterprise[TM] 3000, 4000, 5000, and 6000 systems troubleshooting guide and cheat sheet

Applies to:

Sun Enterprise 3000 Server - Version All Versions and later
Sun Enterprise 4000 Server - Version All Versions and later
Sun Enterprise 5000 Server - Version All Versions and later
Sun Enterprise 6000 Server - Version All Versions and later
All Platforms

Goal

SYSTEM BREAKDOWN

Enterprise 3000

Tower
4 slots - 1 I/O board required
10 internal disks in front carriage (90 gig max)
6 cpu max - max 3 CPU boards
optional tape drive

Enterprise 4000

Table Top
8 slots (4 front 4 back)
Disk card w/ 2 disks available
max 14 cpu
optional tape drive

Enterprise 5000

Basically, this is a rack-mounted E4000

Enterprise 6000

rack-mounted
16 slots (8 front 8 back)
max 30 cpu
optional tape library
storage arrays

All Systems

Clock board is non-redundant, and not hot-pluggable
Power supplies can be pulled with system up (N+1 power)

Solution

HARDWARE COMPONENTS

Clock board is non-redundant, and not hot-pluggable
Power supplies can be pulled with system up (N+1 power)
CPU - has a guide pin which requires force to dis-lodge
I/O boards - install in rear, odd slots
Slot 1 must have the first I/O board
CPU/Mem boards - install in front, even slots
First CPU board should be in slot 0, slot 3 on E3000
Front slots - boards go in upside down
Rear slots - boards go in right-side up
Type I I/O board has two SYSIO controllers
Type II I/O Graphics board has one SYSIO controller (B)

POWER ON SELF TEST (POST)

Runs on each Board
Sets LED status on each board, if yellow, board has problems
Outputs only to a terminal (TTY)
Boot Prom Controls:

ok show-post-results --> to view output

ok setenv diag-switch? --> enable/disable verbose output

ok setenv diag-level --> min or max

ok setenv mfg-env --> enable/disable temperature sensing

Press 's' during post to get to a POST-MENU after POST is run

LED CODES

	o Clock Board
		POWER   SERVICE   CYCLING   CONDITION
		off     off       off       no power
		off     on        off       failure
		off     off       on        failure
		off     on        on        failure
		on      off       off       hung in POST or OS
		on      off       on        hung in OS
		on      on        off       hung in OBP
		on      on        on        hung in OS/OBP
		on      off       flashing  OS running normally
		on      on        flashing  Os running w/failure
		on      flashing  off       POST or OBP
		on      flashing  on        OS or OBP error
		
	o SYSTEM BOARD			
		POWER   SERVICE   CYCLING   CONDITION
		off     off       off       board has no power
		off     on        off       low power mode - unpluggable
		off     off       on        failure
		off     on        on        failure
		on      off       off       hung in POST or OS
		on      off       on        hung in OS
		on      on        off       hung in OBP
		on      on        on        hung in OS/OBP
		on      off       flashing  OS running normally
		on      on        flashing  Os running w/failure
		on      flashing  off       POST or OBP
		on      flashing  on        OS or OBP error
		
	o POWER SUPPLY
		GREEN   YELLOW   CONDITION
		off     off      no AC input or keyswitch turned off
		on      off      normal operation
		on      on       fan failure
		off     on       DC output failed, or low power mode

PRTDIAG

/usr/platform/sun4x/sbin/prtdiag -v

BOOT PROM

ok copy-clock-tod-to-io-boards  --> clears time of day message
ok setenv disabled-board-list  --> sets board to be disabled on reboot
ok src_board dest_board prom-copy --> copies prom from source to destination board

DEVICE PATHS

	rule of thumb is to divide by two:
		ie sbus@3 --> board 1, position 1
			3/2 = 1 w/remainder 1
			      |		    |
			      |		this is the position on the board (0 or 1)
			      |
			 this is the board slot #

SAMPLE OUPUT:
	/SUNW,UltraSPARC@6,0 --> 6/2 = 3 remainder 0 --> Board 3 CPU 0
	/SUNW,UltraSPARC@7,0 --> 7/2 = 3 remainder 1 --> Board 3 CPU 1
		
	/sbus@3,0/SUNW,soc@d,1000 --> 3/2 = 1 remainder 1 --> Board 1 SYSIO B
	/sbus@2,0/SUNW,soc@d,1000 --> 2/2 = 1 remainder 0 --> Board 1 SYSIO A
		
	SYSIO are the chips that control the devices on the board
		
	You can tell what kind of I/O board is being used by the SYSIO
	chip used for the SOC (fibre channel)
		
	IF the soc is on an odd numbered sbus, like 3, there will be
	a remainder of 1, which points to position 1 or SYSIO B.  Only
	TYPE II I/O boards control soc with SYSIO B.  TYPE I boards
	control soc with SYSIO A, and will have a remainder of 0 when
	divided by two, SEE ABOVE EXAMPLES

CENTERPLANE NUMBERING SCHEME

ENTERPRISE 3000
	
	(Basically just the back of a 4000!)
			
	BOARD	   	CPU-0/SYSIO-A	CPU-1/SYSIO-B
        (sbus#/2)	(remainder 0)	(remainder 1)
	---------------------------------------------
	1	     	     2		     3		
	3	     	     6		     7		
	5	     	     a		     b		
	7	     	     e		     f		
			
			
	ie.  /SUNW,UltraSPARC@7,0  --> 7/2 = 3 remainder 1 --> CPU 7
			
		Where:
                3 is the Board slot
		1 is the CPU position --> CPU-1
				
		So, look up board 3, CPU-1 --> CPU ID 7
**************************************************************************
					
ENTERPRISE 4000/5000
	
			FRONT
				
	BOARD	   	CPU-0/SYSIO-A	CPU-1/SYSIO-B
	(sbus#/2)	(remainder 0)	(remainder 1)
	---------------------------------------------
	0	     	     0		     1		
	2	     	     4		     5		
	4	     	     8		     9		
	6	     	     c		     d	
				
						
			BACK
				
	BOARD	   	CPU-0/SYSIO-A	CPU-1/SYSIO-B
	(sbus#/2)	(remainder 0)	(remainder 1)
	---------------------------------------------
	1	     	     2		     3		
	3	     	     6		     7		
	5	     	     a		     b		
	7	     	     e		     f	
**************************************************************************
	
ENTERPRISE 6000
	
			FRONT
				
	BOARD	   	CPU-0/SYSIO-A	CPU-1/SYSIO-B
	(sbus#/2)	(remainder 0)	(remainder 1)
	---------------------------------------------
	0	     	     0		     1		
	2	     	     4		     5		
	4	     	     8		     9		
	6	     	     c		     d	
	8		     10		     11
	a		     14		     15
	c		     18		     19
	e		     1c		     1d
		
		    	BACK
		    		
	BOARD	   	CPU-0/SYSIO-A	CPU-1/SYSIO-B
	(sbus#/2)	(remainder 0)	(remainder 1)
	---------------------------------------------
	1	     	     2		     3		
	3	     	     6		     7		
	5	     	     a		     b		
	7	     	     e		     f	
	9		     12		     13
	b		     16		     17
	d		     1a		     1b
	f		     1e		     1f
		
		
	***  all number greater then 9 are in HEX! ***
		a = 10
		b = 11
		c = 12
		etc...

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Previously Published As 16184

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