Sun Fire X2200 M2 Server
 
Sun Ultra 40 Workstation
 
Sun Fire X4200 Server
 
Sun Fire V40z Server
 
Sun Fire X4100 Server
 
Sun Fire X2100 Server
 
Sun Ultra 20 M2 Workstation
 
Sun Ultra 40 M2 Workstation
 
Sun Fire X2100 M2 Server
 
Sun Fire X4600 M2 Server
 
Sun Fire X4500 Server
 
Sun Fire V65x Server
 
Sun Fire X4200 M2 Server
 
Sun Ultra 20 Workstation
 
Sun Fire X4100 M2 Server
 
Sun Fire V60x Server
 
Sun Fire X4600 Server
 
Sun Fire V20z Server
 
Sun Java Workstation W2100z
 
Sun Fire X4440 Server
 

PLA-Support>Sun Systems>x86>Server>SN-x64: MISC-SERVER
 
_Old GCS Categories>Sun Microsystems>Servers>x64 Servers
 

Applies to:

Goal

This document addresses resetting a X64 system when a reboot cannot be performed from the OS. If a reboot cannot be performed from the OS, it is necessary to reset the system. You can do this using ipmitool commands or from the command line interface (CLI) on ILOM / ELOM / Service Processor.

You will find the authoritative information in the specific documentation of your platform. You will always find the latest documentation at  http://www.oracle.com/technetwork/documentation/index.html.

Symptoms

   - Cannot reboot system from OS

Solution

Steps to Follow

Use the following procedure only if you can't shutdown or reboot the system gracefully, typically when your system is hung.

CAUTION Reseting or rebooting a system without using OS procedure can cause data lost or data corruption.

See also Technical Instruction 1012991.1 How to check if your x64 platform system hang actually is a system hang to confirm that your system is hung.

1. In general you have 7 methods to reset a X64 server system.
   • Disconnect from power
   • Use the appropriate ipmitool command to reset or powercycle the server
   • Use the power button on the server
   • Use the appropriate ILOM/ELOM CLI command(s) to reset or power cycle the server
   • Use the web interface to iLOM / eLOM
   • Use the NMI button if any
   • Use the Reset button if any
2. There are 2 methods to reset a X64 workstation
   • Disconnect from power
   • Use the power button on the workstation
3. References for servers and workstations
   • For reference on how to restart your server platform, please refer to http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html web site which details specific platform operations using either the command line interface of the service processor or ipmitool. Where available, the documentation also includes how to reset a platform using the available eLOM or iLOM web interface.
   • For reference on how to restart your workstation, please refer to http://download.oracle.com/docs/cd/E19121-01/index.html web site which details specific platform operations.
4. Examples
   

   x4100 / x4200 / x4500 / x4600 / x4100 M2 / x4200 M2 / X4600 M2:

   •  Use the ipmitool to reset the platform:<ip_sp>
     
     
     # ipmitool -H <ilom_ip_address> -U root chassis power reset
   
   
   • Use the web interface to reset the platform
   • Use the recessed button at the back
   • Press the power button for more than 4 sec.
   • Use the CLI on the ILOM
     
     
     reset /SYS

   v20z /v40z:

   • Press the power button for more than 4 sec., the platform will be off
   • Use the CLI on the SP
     
     
     platform set power state -f or platform set os state reboot -f

   U20 / U40:

   • Press power button for 4 sec.
   • Remove power cord for a few seconds.

   x2100 / x2200 M2:

   •  Use the ipmitool to reset the platform:
     
     
     # ipmitool -H <ilom_ip_address> -U root chassis power reset
   • <ip_sp>Press power button for 4 sec.
   • <ip_sp>Use the web interface to reset the platform (not x2100 non-M2)
   • <ip_sp>Use the CLI on the SP
     
     
     set /SP/SystemInfo/CtrlInfo PowerCtrl=reset

Internal Comments
This document contains normalized content and is managed by the the Domain Lead(s) of the
respective domains. To notify content owners of a knowledge gap contained in this document,
and/or prior to updating this document, please contact the domain engineers that are managing this
document via the "Document Feedback" alias(es) listed below:

Normalization team alias: tsc-emea-x64@sun.com
Domain Lead: anthony.mcnamara@oracle.com


X64, normalized, reset, reboot, ipmitool, hang, hung
Previously Published As
91502

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