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| Oracle System Handbook - ISO 7.0 May 2018 Internal/Partner Edition | ||
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Solution Type Technical Instruction Sure Solution 1006887.1 : Sun StorageTek[TM] Common Array Manager Software: Enabling Automatic Service Request Generation
PreviouslyPublishedAs 209552 Applies to:Sun Storage 2530-M2 Array - Version Not Applicable and laterSun Storage 2510 Array - Version Not Applicable and later Sun Storage 2530 Array - Version Not Applicable and later Sun Storage 2540 Array - Version Not Applicable and later Sun Storage Flexline 380 Array - Version Not Applicable and later All Platforms GoalAutomatic Service Request (ASR) is a feature of the array management software that monitors the array system health and automatically notifies Oracle when critical events occur. Critical alarms generate a Service Request. The notifications enable the Oracle to respond faster and more accurately to critical on-site issues. SolutionYou enable ASR capability by using a Sun StorageTek[TM] Common Array Manager software feature, to register devices to participate in the ASR service. ASR uses SSL security and leverages My Oracle Support account credentials to authenticate transactions. The service levels are based on contract level and response times of the connected devices. ASR is available to all customers with a current hardware Warranty or Premium Support contracts. The service runs continuously from activation until the end of warranty or contract period. Instructions can be found on pages 287 through 290 of the Common Array Manager 6.9 Administration guide.
IMPORTANT: Make sure that if you are upgrading to CAM 6.9 or 6.10 from a previous release that you disable ASR, then reactivate it. The configuration of ASR has changed with version 6.9 or later. See latest CAM version 6.10 Release notes page 17:
http://docs.oracle.com/cd/E51876_01/pdf/E51877.pdf
ASR works on all arrays supported by Sun StorageTek Common Array Manager software, version 5.1 or above, including:
Enabling the ASR Service: Instructions can be found on pages 287 through 290 of the Common Array Manager 6.9 Administration Guide.
Older versions of CAM use different DNS names (Sun versus Oracle). The DNS names are honored to incorporate legacy traffic, however the IP addresses may have changed. Additionally, your Sun Online account credentials will be honored until the array is re-registered against that CAM instance managing ASR traffic.
CAM 6.9 and 6.10 uses a new DTS interface which is why you must disable ASR prior to upgrade. The DNS names have shifted to new oracle addresses, so firewalls and proxies should be updated. See the 6.9 Administration Guide. For more information about ASR, goto: http://oracle.com/asr
Do you still have questions? You can use My Oracle Support Communities. Communities put you in touch with industry professionals like yourself. They are monitored by Oracle support engineers, so you can expect reliable and correct answers. Ask questions and see what others are asking about in the My Oracle Support Community - Disk Storage 2000, 3000, 6000 RAID Arrays & JBODs Community
Windows: %Program Files%\Sun\Common Array Manager\Components\fms\bin\register.bat -D Solaris: /opt/SUNWsefms/bin/register -D Linux: /opt/fms/bin/register -D They all take the same options: -p password, --password= SSO password -H proxyHost, --proxyHost=proxyHost -P proxyPort, --proxyPort=proxyPort -U proxyUser, --proxyUser=proxyUser -a proxyPassword, --proxyPassword=proxyPassword -e enable, --enable=enable
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